Egnyte Terms of Service

This document governs the use of Egnyte's cloud content management and file-sharing services, establishing a contractual relationship between Egnyte and subscribing business customers (referred to as 'Customers') on the basis of a click-through or order-form agreement. The agreement states that Customers retain ownership of their data ('Customer Data') but grant Egnyte a limited license to host, copy, transmit, and display that data as necessary to perform the services; Egnyte asserts the right to monitor usage for compliance and security purposes and reserves the right to suspend or terminate accounts for violations of acceptable use policies. The terms include a mutual limitation of liability capping indirect damages and capping total liability at fees paid in the prior 12 months, a provision that is standard in B2B SaaS agreements but may leave customers with limited recourse in the event of significant data loss or service disruption. The agreement engages GDPR and CCPA frameworks given Egnyte's explicit compliance product offerings and international customer base, and Egnyte's role as a data processor for customer-controlled content creates obligations around data processing agreements and sub-processor disclosures that compliance teams should evaluate. Organizations in regulated industries such as life sciences, financial services, and public sector should assess whether the standard terms satisfy sector-specific requirements including HIPAA, CMMC, and GxP.