The agreement requires US users to resolve most disputes against eBay or related third parties through binding individual arbitration rather than court proceedings, and prohibits participation as a plaintiff or class member in any class or representative action. Users who do not opt out within 30 days waive the right to jury trial and class proceedings.
This analysis describes what eBay's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes the procedural framework for all dispute resolution between US users and eBay, requiring individual arbitration as the exclusive remedy for most claims and foreclosing class or representative proceedings for users who do not timely opt out. The 30-day opt-out deadline creates a time-sensitive compliance trigger for users and organizations seeking to preserve court-based dispute options.
The updated User Agreement incorporates additional policies and terms that were previously referenced separately, making them contractually binding conditions of service use. The agreement now explicitly states that continued use constitutes acceptance of all incorporated policies and additional terms posted on eBay's sites and applications. The updated language emphasizes that disputes are resolved through binding arbitration unless the user opts out according to section 19.B.9, and contains a waiver of class action rights. You can review which eBay entity contracts with you based on your jurisdiction (eBay Inc. for US, eBay UK Limited for UK, eBay GmbH for EU, and others listed) and locate the opt-out mechanism for arbitration in section 19.B.9 of the full agreement.
View change record →Two separate provisions (Mandatory Arbitration Clause and Class Action Waiver) were consolidated into a single unified provision with explicit opt-out language added.
View full change record →Under this clause, US users who do not send a written opt-out notice within 30 days of accepting the agreement are required to resolve disputes with eBay through binding individual arbitration and cannot participate in class action lawsuits. The agreement specifies that relief including monetary, injunctive, and declaratory relief is available only on an individual basis under these terms.
How other platforms handle this
You and Teachable agree to resolve any disputes through final and binding arbitration, except as set forth under Exceptions to Agreement to Arbitrate below. You also agree that disputes will only be resolved on an individual basis and not as a class, consolidated, or representative action.
Any dispute arising from or relating to the subject matter of these Terms shall be finally settled by arbitration in San Francisco County, California, in accordance with the Streamlined Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. ("JAMS") then in effect, by ...
THESE TERMS REQUIRE THE USE OF ARBITRATION (SECTION 12.2) ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMIT THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.
Monitoring
eBay has changed this document before.
Receive same-day alerts, structured change summaries, and monitoring for up to 25 platforms.
"Read this User Agreement carefully as it contains provisions that govern how claims you and we have against each other are resolved (see "Disclaimer of Warranties; Limitation of Liability" and "Legal Disputes" provisions below). It also contains an Agreement to Arbitrate which will, with limited exception, require you to submit claims you have against us or related third parties to binding and final arbitration, unless you opt out of the Agreement to Arbitrate in accordance with section 19.B.9 (see Legal Disputes, Section B ("Agreement to Arbitrate")). If you do not opt out: (1) you will only be permitted to pursue claims against us or related third parties on an individual basis, not as a plaintiff or class member in any class or representative action or proceeding; (2) you will only be permitted to seek relief (including monetary, injunctive, and declaratory relief) on an individual basis; and (3) you are waiving your right to pursue disputes or claims and seek relief in a court of law and to have a jury trial.— Excerpt from eBay's eBay User Agreement
(1) REGULATORY LANDSCAPE: This provision implicates the Federal Arbitration Act (FAA), which governs the enforceability of arbitration agreements in interstate commerce. The FTC has scrutinized mandatory arbitration clauses in consumer contracts under its unfair or deceptive acts authority. California law, under McGill v. Citibank, N.A., may limit enforceability of waivers of public injunctive relief; legal teams should evaluate whether the class action waiver is fully enforceable under California and other state law. EU and UK residents are generally not subject to this clause given the applicable entity and governing law structure. (2) GOVERNANCE EXPOSURE: High. The mandatory arbitration clause with class action waiver is a high-exposure provision for consumer-facing compliance programs, as it defines the exclusive dispute channel for millions of US users and eliminates collective redress mechanisms absent a timely opt-out. (3) JURISDICTION FLAGS: California presents heightened exposure due to established case law limiting class action waivers on public injunctive relief claims. The provision is stated to apply to US users; EU and UK users contracting with eBay (UK) Limited or eBay GmbH are subject to different governing law and likely cannot be bound by US-style mandatory arbitration under applicable consumer protection law in those jurisdictions. (4) CONTRACT AND VENDOR IMPLICATIONS: Organizations using eBay as a commercial platform should assess whether this arbitration clause affects their ability to bring collective or representative claims as business account holders. The clause covers claims against "related third parties," which may extend beyond eBay Inc. itself and warrants review of scope in vendor contracts. (5) COMPLIANCE CONSIDERATIONS: Legal teams should confirm whether opt-out notices have been sent within the 30-day window for affected business accounts, assess whether the arbitration clause meets applicable state disclosure and conspicuousness requirements, and evaluate enforceability under current FTC guidance on mandatory arbitration in consumer contracts.
Full compliance analysis
Regulatory citations, enforcement risk, and due diligence action items.
Free: track 1 platform + weekly digest. Monitor: 25 platforms + same-day alerts. No credit card required.
Coinbase's User Agreement includes a mandatory arbitration clause that most users may not have reviewed. Here is what the clause states and how the opt-out process works.
561 arbitration provisions across 197 platforms. ConductAtlas tracks how dispute resolution is being restructured across the internet.
Compliance Governance Intelligence
Need to monitor specific governance provisions?
Compliance includes provision-level monitoring, governance timelines, regulatory mapping, and audit-ready analysis.
Built from archived source documents, structured governance mappings, and historical version tracking.
This provision establishes the procedural framework for all dispute resolution between US users and eBay, requiring individual arbitration as the exclusive remedy for most claims and foreclosing class or representative proceedings for users who do not timely opt out. The 30-day opt-out deadline creates a time-sensitive compliance trigger for users and organizations seeking to preserve court-based dispute options.
Under this clause, US users who do not send a written opt-out notice within 30 days of accepting the agreement are required to resolve disputes with eBay through binding individual arbitration and cannot participate in class action lawsuits. The agreement specifies that relief including monetary, injunctive, and declaratory relief is available only on an individual basis under these terms.
ConductAtlas has identified this type of provision across 131 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by eBay.