This analysis describes what Duo Security's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The limited license granted to Duo over customer data — even if scoped to service delivery — means Duo has contractual authorization to process authentication logs and user data within the bounds of this agreement, which enterprises should scrutinize carefully.
This agreement primarily affects business customers and IT administrators who deploy Duo's authentication services for their organizations, placing responsibility for user management, configuration, and authorized use on the customer rather than Duo. The liability cap limits financial recourse if the service fails, which is material for organizations depending on Duo for access control to sensitive or regulated systems. You can request a Data Processing Addendum from Duo if your organization operates under GDPR, HIPAA, or similar data protection requirements that mandate a formal processor agreement.
How other platforms handle this
PLEASE READ THIS AGREEMENT CAREFULLY BEFORE INSTALLING OR USING THIS SOFTWARE PROGRAM. IF YOU DO NOT AGREE WITH ALL OF THE TERMS OF THIS AGREEMENT, YOU MAY NOT INSTALL OR OTHERWISE ACCESS THE SOFTWARE.
If you do post content or submit material, and unless we indicate otherwise, you grant Audible and its subsidiaries and affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, d...
As between the parties, Customer retains all right, title, and interest in and to Customer Data. Customer grants Amplitude a non-exclusive, worldwide, royalty-free license to use, copy, transmit, and display Customer Data solely to the extent necessary to provide the Services. Amplitude retains all ...
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"As between Customer and Duo, Duo retains all right, title, and interest in and to the Service, including all intellectual property rights therein. Customer grants Duo a limited, non-exclusive, royalty-free license to use Customer Data solely to the extent necessary to provide the Service. No rights are granted to Customer except as expressly set forth in this Agreement.— Excerpt from Duo Security's Duo Terms of Service
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The limited license granted to Duo over customer data — even if scoped to service delivery — means Duo has contractual authorization to process authentication logs and user data within the bounds of this agreement, which enterprises should scrutinize carefully.
ConductAtlas has identified this type of provision across 25 platforms. See the full comparison.
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