Provision record
Dropbox · Dropbox Terms of Service · View original document ↗

Liability Cap at Greater of $20 or Fees Paid

High confidence Common · 281 of 343 platforms

Key Facts · in the document’s own words

What is Dropbox's liability limited to?
“WE LIMIT OUR LIABILITY TO YOU TO THE GREATER OF $20 USD OR 100% OF ANY AMOUNT YOU'VE PAID UNDER YOUR CURRENT SERVICE PLAN WITH DROPBOX.”
Version CA-V-006308, captured Sept. 2, 2026 · live source ↗
Our reading, not the document’s words
Dropbox limits its liability to the user to the greater of $20 USD or 100% of any amount the user has paid under their current service plan with Dropbox.
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This analysis describes what Dropbox's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Generated by a model from the captured document; not read by a person

For users on free or low-cost plans, the maximum recoverable amount from Dropbox is capped at $20 USD, which may be far below the value of losses suffered.

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Interpretive note: The implication that a free-plan user's cap is $20 USD follows directly from the mathematical formula in the clause and is not an independent inference; it is retained in what_this_means as a direct restatement of the formula's application.

Consumer impact (what this means for users)

Generated by a model from the captured document; not read by a person

Any claim against Dropbox is limited to a maximum of the greater of $20 USD or 100% of fees you have paid under your current service plan.

How other platforms handle this

OpenAI

OPENAI'S AFFILIATES, SUPPLIERS, LICENSORS, AND DISTRIBUTORS ARE INTENDED THIRD PARTY BENEFICIARIES OF THIS SECTION.

Teladoc

Teladoc Health disclaims any and all liability for any information, including but without limitation, any medical and health treatment information set forth on linked sites.

Kling AI

we will not be liable or responsible for any loss or damage of any sort incurred as the result of any correspondence or dealing solely between you any third party.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
WE LIMIT OUR LIABILITY TO YOU TO THE GREATER OF $20 USD OR 100% OF ANY AMOUNT YOU'VE PAID UNDER YOUR CURRENT SERVICE PLAN WITH DROPBOX.

Excerpt from Dropbox's Terms of Service

Provision details

Document information
Document
Dropbox Terms of Service
Entity
Dropbox
Date stated by the document
Jan. 7, 2025
As printed in Dropbox’s text (version CA-V-006308), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
March 19, 2026
Text quoted from version
CA-V-006308, captured Sept. 2, 2026
Record ID
CA-P-029179
Document ID
CA-D-000195
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-006308)
38585e0cb51f2111affd8e40b2f39158da40e7ee3b0e1ce4e0479e3fbb8102c9
Analysis generated
March 20, 2026 05:12 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-006308, captured Sept. 2, 2026 (checked Oct. 5, 2026)
Citation Record
Entity: Dropbox
Document: Dropbox Terms of Service
Record ID: CA-P-029179
Version: CA-V-006308
Captured: 2026-09-02 00:30:41 UTC
SHA-256: 38585e0cb51f2111…
URL: https://conductatlas.com/platform/dropbox/dropbox-terms-of-service/provision/CA-P-029179/liability-cap-at-greater-of-20-or-fees-paid/
Accessed: Oct. 22, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Categories

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Frequently Asked Questions

What does Dropbox's Liability Cap at Greater of $20 or Fees Paid clause do?

For users on free or low-cost plans, the maximum recoverable amount from Dropbox is capped at $20 USD, which may be far below the value of losses suffered.

How does this clause affect you?

Any claim against Dropbox is limited to a maximum of the greater of $20 USD or 100% of fees you have paid under your current service plan.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 281 platforms. See the full comparison.

Is ConductAtlas affiliated with Dropbox?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Dropbox.