When you place an order, DoorDash shares your personal information including contact details, order information, and potentially location data with the merchant. The merchant can use your contact information to call, email, or text you directly about your order.
This analysis describes what DoorDash's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The policy states that by placing an order, users acknowledge and agree that merchants may contact them directly using the personal information DoorDash provides, and that DoorDash disclaims responsibility for those merchant-initiated communications.
Interpretive note: The extent to which the liability disclaimer for merchant communications is enforceable under the TCPA and analogous frameworks may depend on the nature of the communications and applicable jurisdiction.
By placing a DoorDash order, you agree that merchants may receive your contact information and use it to reach out to you via phone, email, or SMS about your order, with the merchant bearing sole responsibility for those communications rather than DoorDash.
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To opt out of the offline disclosure of your information to third parties for these purposes, please email us at privacy@makenotion.com.
If you choose to reveal any personal information about yourself to other users, you do so at your own risk. We strongly encourage you to use caution in disclosing any personal information online.
You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you...
"To Merchants: We disclose Personal Information to Merchants in connection with the Services including, without limitation, disclosing Personal Information for the preparation of the order (such as making the food item, selecting and preparing the product or good), facilitating the delivery (whether by a Dasher or by a Merchant's delivery service), for fraud, trust, and safety concerns or matters (such as in connection with orders of age-restricted products or items), and in connection with a Merchant's loyalty program if you choose to link your account with our Services to a Merchant's loyalty program. By placing an order, you acknowledge and agree that, if the Merchant is responsible for the delivery of an order, the Merchant may use your Personal Information to facilitate the delivery of the order to you (including using your contact information to communicate with you via phone calls, emails and/or SMS/text messages about the order and delivery). The Merchant is solely liable and responsible for all communications initiated or sent by the Merchant to you.Excerpt from DoorDash's Privacy Policy
REGULATORY LANDSCAPE: Disclosure of personal information to merchants and downstream use of that data for direct communications engages the Telephone Consumer Protection Act (TCPA) with respect to SMS communications, CAN-SPAM Act for email, and applicable …
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The policy states that by placing an order, users acknowledge and agree that merchants may contact them directly using the personal information DoorDash provides, and that DoorDash disclaims responsibility for those merchant-initiated communications.
By placing a DoorDash order, you agree that merchants may receive your contact information and use it to reach out to you via phone, email, or SMS about your order, with the merchant bearing sole responsibility for those communications rather than DoorDash.
ConductAtlas has identified this type of provision across 290 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by DoorDash.