DoorDash discloses that it uses session replay technology to record your searches, clicks, taps, and other interactions on its platform, capturing what you do on the app or website in a visual playback format.
This analysis describes what DoorDash's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Session replay technology captures detailed interaction data including keystrokes, cursor movements, and browsing behavior on the platform, and this disclosure is embedded in a broader list of activity data collected rather than highlighted as a distinct practice.
Interpretive note: The scope of interaction data captured by the session replay technology is not specified in the policy, and whether consent is separately obtained for this specific collection method is not stated, making compliance assessment jurisdiction-dependent.
The policy discloses that DoorDash uses session replay technology to capture your on-platform actions, including what you search for, items you place in a cart, and features you interact with, which may include granular interaction data beyond standard analytics.
How other platforms handle this
To opt out of the offline disclosure of your information to third parties for these purposes, please email us at privacy@makenotion.com.
We may provide an option for users to opt into the disclosure of their demographic data in a manner and to an extent that may lead to loss of their anonymity.
If you choose to reveal any personal information about yourself to other users, you do so at your own risk. We strongly encourage you to use caution in disclosing any personal information online.
"Activity and Transactions on or with our Services, including information about the items and products ordered, order history, items placed in the cart, special instructions included in an order (e.g., dietary preferences, delivery preferences), transaction amounts, promotional codes and discounts used and received, the Merchants ordered from, gift cards ordered, the features and functionality used or interacted with, searches and actions on our Services (including through using session replay technology), loyalty account information for Merchants, responses to our surveys or other market research activities.Excerpt from DoorDash's Privacy Policy
REGULATORY LANDSCAPE: Session replay technology has drawn scrutiny from the FTC and state attorneys general under consumer protection and wiretapping frameworks.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Search "[your state] attorney general consumer complaint" to find your state's direct complaint form
Ad personalization controls removed. Contact scanning added. Advertiser data partnerships quietly dropped. A timeline of every change.
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
Session replay technology captures detailed interaction data including keystrokes, cursor movements, and browsing behavior on the platform, and this disclosure is embedded in a broader list of activity data collected rather than highlighted as a distinct practice.
The policy discloses that DoorDash uses session replay technology to capture your on-platform actions, including what you search for, items you place in a cart, and features you interact with, which may include granular interaction data beyond standard analytics.
ConductAtlas has identified this type of provision across 290 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by DoorDash.