DocuSign · DocuSign Terms and Conditions · View original document ↗

Limitation of Liability — 12-Month Fee Cap

High severity Rare · 2 of 343 platforms
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This analysis describes what DocuSign's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This clause operates as a quantified liability limitation that defines the maximum financial exposure DocuSign accepts for any claim or dispute. The cap creates a defined ceiling for damages calculations across all liability theories and claim categories.

Clause Stability Stable

0
Changes
3
Months Monitored
Apr 27, 2026
First Seen
Apr 27, 2026
Last Seen
This clause type exists across 912 other provisions on other platforms.

Consumer impact (what this means for users)

Users operating under these terms accept that any damages award or settlement in a dispute will be capped at the amount paid in fees during the prior 12 months, regardless of the actual losses claimed. This applies to all claims arising from the service or agreement terms, subject to applicable law exceptions.

How other platforms handle this

Synthesia Medium

To the maximum extent permitted by applicable law, in no event will Synthesia's aggregate liability to you under or in connection with this Agreement exceed the total fees paid or payable by you to Synthesia in the twelve (12) month period immediately preceding the event giving rise to the claim. In...

ConvertKit Medium

To the maximum extent permitted by applicable law, Kit shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting ...

Pinterest Medium

To the maximum extent permitted by applicable law, Pinterest shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, res...

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▸ View Original Clause Language DOCUMENT RECORD
"
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL LIABILITY OF DOCUSIGN AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES, SHALL NOT EXCEED THE FEES YOU PAID TO DOCUSIGN DURING THE TWELVE (12) MONTHS PRIOR TO THE CLAIM.

— Excerpt from DocuSign's DocuSign Terms and Conditions

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
DocuSign Terms and Conditions
Entity
DocuSign
Document last updated
May 5, 2026
Tracking information
First tracked
April 27, 2026
Last verified
May 10, 2026
Record ID
CA-P-003528
Document ID
CA-D-00197
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
89c1b94cc9747df4e892bbc39b281464db8f360101bb48d9f68e1e0abad007c6
Analysis generated
April 27, 2026 14:12 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: DocuSign
Document: DocuSign Terms and Conditions
Record ID: CA-P-003528
Captured: 2026-04-27 14:12:49 UTC
SHA-256: 89c1b94cc9747df4…
URL: https://conductatlas.com/platform/docusign/docusign-terms-and-conditions/limitation-of-liability-12-month-fee-cap/
Accessed: June 18, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does DocuSign's Limitation of Liability — 12-Month Fee Cap clause do?

This clause operates as a quantified liability limitation that defines the maximum financial exposure DocuSign accepts for any claim or dispute. The cap creates a defined ceiling for damages calculations across all liability theories and claim categories.

How does this clause affect you?

Users operating under these terms accept that any damages award or settlement in a dispute will be capped at the amount paid in fees during the prior 12 months, regardless of the actual losses claimed. This applies to all claims arising from the service or agreement terms, subject to applicable law exceptions.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 2 platforms. See the full comparison.

Is ConductAtlas affiliated with DocuSign?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by DocuSign.