If something goes wrong with DeepL's service and you suffer a loss, the maximum you can recover is what you paid for your subscription in the past twelve months. DeepL is not responsible for indirect or consequential losses.
This analysis describes what DeepL's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This cap can be very low relative to the potential business harm caused by a translation error or service failure, particularly for enterprise customers who rely on DeepL for high-stakes communications.
Interpretive note: Under German law and EU consumer protection frameworks, certain liability exclusions may not be enforceable, particularly for gross negligence, intentional acts, or personal injury; the practical scope of the cap depends on jurisdiction and applicable mandatory law.
The liability cap limits recovery to twelve months of subscription fees, which may be a relatively small amount compared to damages from a business-critical translation failure or data incident. Indirect and consequential damages are expressly excluded, which further reduces potential recovery.
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"DeepL's liability for damages is limited to the amount paid by the customer for the subscription in the twelve months preceding the event giving rise to the claim. DeepL is not liable for indirect, incidental, or consequential damages.Excerpt from DeepL's Terms and Conditions
REGULATORY LANDSCAPE: Liability limitation clauses in B2C and B2B contracts engage mandatory consumer protection rules within the EU, including the EU Unfair Contract Terms Directive (93/13/EEC) and national implementations, which may render certain liability exclusions …
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This cap can be very low relative to the potential business harm caused by a translation error or service failure, particularly for enterprise customers who rely on DeepL for high-stakes communications.
The liability cap limits recovery to twelve months of subscription fees, which may be a relatively small amount compared to damages from a business-critical translation failure or data incident. Indirect and consequential damages are expressly excluded, which further reduces potential recovery.
ConductAtlas has identified this type of provision across 286 platforms. See the full comparison.
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