Coursera's AI-enhanced services are provided without warranty of any kind, and the agreement requires users to verify any AI outputs they use in their coursework. The terms state that Coursera is not responsible for inaccurate or incomplete AI outputs, and use of AI-enhanced features is subject to the Acceptable Use Policy.
This analysis describes what Coursera's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision places verification responsibility for AI-generated outputs directly on users, disclaims all Coursera liability for inaccurate or incomplete AI outputs, and applies the general as-is warranty disclaimer specifically to AI services. For users relying on AI features in academic work or professional certification contexts, this clause defines the risk allocation between the user and the platform.
Interpretive note: The scope of the AI disclaimer and its interaction with emerging AI-specific regulatory frameworks such as the EU AI Act is subject to ongoing regulatory development and may be constrained by applicable law in certain jurisdictions.
The updated refund policy establishes a new condition under which Coursera may deny refund requests: when a significant portion of the course content has been accessed prior to submitting the refund request. This addition does not replace existing denial grounds such as policy violations, repeated refund requests, or chargeback activity, but adds an access-based threshold alongside them. The terms do not define what constitutes a significant portion of content, leaving that determination to Coursera's discretion. Learners who access substantial course materials before requesting a refund may find their request denied under this provision.
View change record →The updated terms establish new procedural requirements for refunds on Coursera subscription plans. According to the revised language, canceling a subscription will stop future billing but will not automatically issue a refund; refunds must be requested separately. The terms now explicitly state that refunds will not be provided for renewal charges on annual subscription plans. For Specializations purchased through subscriptions, users may request a full refund within the applicable 7-day refund period or before earning a certificate, whichever occurs first. You can request a refund separately through Coursera's Support Services, but the updated terms indicate this is a manual process rather than an automatic one upon cancellation.
View change record →The updated terms no longer specify refund eligibility for users in India who prepay for specializations or Coursera Plus plans. Previously, these customers could request full refunds within 7 days of payment or before earning a certificate for any course included in their purchase, whichever occurred first. The removal of this language means refund terms for Indian prepaid customers are no longer explicitly defined in the publicly stated agreement, leaving refund policies unclear for this user segment.
View change record →Under this clause, users who incorporate AI-generated outputs into coursework assume responsibility for verifying accuracy and completeness, and Coursera accepts no liability for errors in those outputs. The agreement additionally requires AI-enhanced service use to comply with the Acceptable Use Policy, which prohibits certain content categories and behaviors on the platform.
Cross-platform context
See how other platforms handle AI Services Disclaimer and User Verification Obligation and similar clauses.
Compare across platforms →"SOME OF COURSERA'S SERVICES UTILIZE ARTIFICIAL INTELLIGENCE ("AI"). CONSISTENT WITH THE FOREGOING, SERVICES THAT USE AI ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED. YOU UNDERSTAND AND AGREE THAT YOU MUST VERIFY ANY AI OUTPUTS THAT YOU USE IN YOUR COURSEWORK AND COURSERA IS NOT RESPONSIBLE FOR INACCURATE OR INCOMPLETE AI OUTPUTS. YOU FURTHER AGREE TO USE AI-ENHANCED SERVICES IN ACCORDANCE WITH THE ACCEPTABLE USE POLICY.Excerpt from Coursera's Terms of Use
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This provision places verification responsibility for AI-generated outputs directly on users, disclaims all Coursera liability for inaccurate or incomplete AI outputs, and applies the general as-is warranty disclaimer specifically to AI services. For users relying on AI features in academic work or professional certification contexts, this clause defines the risk allocation between the user and the platform.
Under this clause, users who incorporate AI-generated outputs into coursework assume responsibility for verifying accuracy and completeness, and Coursera accepts no liability for errors in those outputs. The agreement additionally requires AI-enhanced service use to comply with the Acceptable Use Policy, which prohibits certain content categories and behaviors on the platform.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Coursera.