This analysis describes what Chegg's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated policy removes keystroke capture from AI functions and explicitly states that audio information will not be used to identify you. For users under 18, the policy now provides a specific protection: content you submit will not be used to train or improve AI models, and will not be disclosed to third parties for their own purposes. The policy also clarifies that when you enable Global Privacy Control (GPC), Chegg will not share your personal data with advertising partners for targeted advertising and will not charge you or provide different service quality for using GPC. You can exercise privacy rights by clicking the 'Do Not Sell or Share My Personal Information' link in the website footer or by emailing privacy@busuu.com.
View change record →The updated policy provides more explicit disclosure of how Chegg collects, uses, and shares personal data, including new detail on AI training uses and third-party payment processing. The policy now clearly directs users to region-specific privacy disclosures that may provide additional rights and protections depending on jurisdiction. The policy also clarifies that it does not cover workforce data and that when users access services through educational institutions or employers, their data may be shared with those organizations to monitor service usage.
View change record →How other platforms handle this
We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond...
We may take reasonable steps to verify your identity before responding to your request, which may include verifying your name, email address, and other information regarding your use of our services...
If you use an authorized agent to submit a request, we will not act on that request unless we are able to authenticate, with commercially reasonable efforts, both your identity and the authorized agent's authority to act on your behalf.
"we are generally not permitted to respond to individual requests relating to personal data we process on behalf of our customers, so we recommend directing any requests to the relevant customer.Excerpt from Chegg's Privacy Policy
Ad personalization controls removed. Contact scanning added. Advertiser data partnerships quietly dropped. A timeline of every change.
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The clause states: “we are generally not permitted to respond to individual requests relating to personal data we process on behalf of our customers, so we recommend directing any requests to the relevant customer.”
ConductAtlas has identified this type of provision across 277 platforms. See the full comparison.
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