Character.AI · Character.AI Terms of Service

Non-Refundable Subscription Payments

Medium severity
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Why it matters

If you cancel a paid subscription, you will not receive a refund for the remaining unused portion of the billing period.

Consumer impact

Character.AI claims a perpetual, irrevocable, royalty-free license to use everything you submit or generate on the platform — including your conversations — for commercial and promotional purposes. If anything goes wrong, the company's liability to you is capped at just $100 or whatever you paid them. You can opt out of the mandatory arbitration clause by emailing legal@character.ai within 30 days of agreeing to the Terms.

What you can do

āš ļø These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Cancel Subscription
    Visit the Character.AI Help Center cancellation page linked above. Follow the on-screen instructions to cancel your subscription. If you purchased through the Apple App Store or Google Play, cancel directly through those platforms instead.

Applicable agencies

  • FTC
    The FTC's negative option rule applies to subscription services and requires clear disclosure of cancellation terms and refund policies.
    File a complaint →

Provision details

Document information
Document
Character.AI Terms of Service
Entity
Character.AI
Document last updated
March 24, 2026
Tracking information
First tracked
March 15, 2026
Last verified
March 15, 2026
Record ID
CA-P-000798
Document ID
CA-D-00121
Evidence Provenance
Source URL
Wayback Machine
SHA-256
afc2a19191ff929e64b410b7b3894bb94bc2a63503003278bdde52672ee127ac
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Character.AI | Document: Character.AI Terms of Service | Record: CA-P-000798
Captured: 2026-03-15 11:15:55 UTC | SHA-256: afc2a19191ff929e…
URL: https://conductatlas.com/platform/characterai/characterai-terms-of-service/non-refundable-subscription-payments/
Accessed: April 4, 2026
Classification
Severity
Medium
Categories

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