This analysis describes what Character.AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This risk transfer is especially significant given that users — including minors — may interact with AI characters that produce harmful, emotionally manipulative, or dangerous content, yet the company accepts no liability for any of it.
Character.AI's terms grant the company a permanent, irrevocable license to use, commercialize, and sublicense all content you submit and all AI-generated content from your interactions, including your conversations with AI characters. Users are also subject to mandatory binding arbitration with a class action waiver, a $100 liability cap, and a broad indemnification obligation covering all losses arising from their use of the platform. You can opt out of the arbitration clause by emailing legal@character.ai within 30 days of first agreeing to the terms, which preserves your right to pursue claims in court or as part of a class action.
How other platforms handle this
The Netflix service is provided "as is" and without warranty or condition. In particular, our service may not be uninterrupted or error-free. You waive all special, indirect and consequential damages against us. These terms will not limit any non-waivable warranties or consumer protection rights tha...
THE SERVICES AND ALL CONTENT, MATERIALS, INFORMATION, SOFTWARE, PRODUCTS AND SERVICES PROVIDED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
You agree to indemnify and hold Coinbase, its affiliates and service providers, and each of their officers, directors, agents, joint venturers, employees and representatives harmless from any claim or demand (including attorneys' fees and any fines, fees or penalties imposed by any regulatory author...
Monitoring
Character.AI has changed this document before.
Receive same-day alerts, structured change summaries, and monitoring for up to 10 platforms.
"You acknowledge that we do not pre-screen content and that AI-generated chats, by their nature, are unpredictable and may produce Generated Content that is inaccurate or offensive. You agree that you must evaluate, and bear all risks associated with, the use of any content or Generated Content. You should not rely on the accuracy or completeness of statements made in content or Generated Content, and if you do so, you acknowledge that it is at your own risk. Under no circumstances will Character.AI be liable for any content or materials of any third parties, including Characters created by third parties and any Generated Content.— Excerpt from Character.AI's Character.ai Terms of Service
Professional Governance Intelligence
Need to monitor specific governance provisions?
Professional includes provision-level monitoring, governance timelines, regulatory mapping, and audit-ready analysis.
Built from archived source documents, structured governance mappings, and historical version tracking.
This risk transfer is especially significant given that users — including minors — may interact with AI characters that produce harmful, emotionally manipulative, or dangerous content, yet the company accepts no liability for any of it.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Character.AI.