If you share sensitive information like your race, religion, or sexual orientation in chats with AI characters, Character.AI may collect and process that information, even though it advises you not to share it.
This analysis describes what Character.AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Users of AI chat platforms commonly share personal details in the course of conversation, and this provision acknowledges that sensitive categories of data may be collected through those interactions, with the policy's primary protection being an advisory warning rather than a technical or contractual restriction on collection.
Previous version had no excerpt; current version now provides comprehensive explanation of what constitutes sensitive information and explicitly states it is not required for service use.
View full change record →Sensitive personal details you share in AI character conversations, such as information about your health, beliefs, or sexuality, may be collected and processed by Character.AI, with the company's main safeguard being a recommendation not to share such information rather than a commitment not to process it.
How other platforms handle this
If you choose to reveal any personal information about yourself to other users, you do so at your own risk. We strongly encourage you to use caution in disclosing any personal information online.
You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you...
Access information about you consistent with legal requirements. In addition, you may have the right in some cases to receive or have your electronic information transferred to another party.
"Information you provide directly to us might also include information that may be treated as sensitive under applicable laws, such as login credentials, personal communications received or sent using our Services, or other information about yourself that you choose to provide when using our Services (e.g., if you voluntarily post user content revealing your race, religion, or sexual orientation). Sensitive personal information is not required or necessary to use the Services – please do not include any sensitive personal information in your interactions with us or the Services.Excerpt from Character.AI's Privacy Policy
REGULATORY LANDSCAPE: Sensitive personal information categories including race, religion, and sexual orientation are special category data under GDPR Article 9, requiring explicit consent or another enumerated basis for processing.
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Users of AI chat platforms commonly share personal details in the course of conversation, and this provision acknowledges that sensitive categories of data may be collected through those interactions, with the policy's primary protection being an advisory warning rather than a technical or contractual restriction on collection.
Sensitive personal details you share in AI character conversations, such as information about your health, beliefs, or sexuality, may be collected and processed by Character.AI, with the company's main safeguard being a recommendation not to share such information rather than a commitment not to process it.
ConductAtlas has identified this type of provision across 290 platforms. See the full comparison.
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