Character.AI · Character.AI Privacy Policy

Popular Characters Retention After Account Deletion

High severity
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Why it matters

Deleting your account does not guarantee removal of content you created if it has been made available to other users — your character's characteristics and any personal information embedded in it may persist indefinitely.

Consumer impact

Character.AI collects extensive personal data including chat conversations, voice recordings, and behavioral data, which may be used to train AI models and shared with advertising and analytics partners. Users who create popular AI characters should be aware that those characters — and potentially associated personal information embedded in them — may be retained even after account deletion. You can request deletion of your personal data or opt out of targeted advertising by submitting a request at https://support.character.ai/hc/en-us/requests/new or emailing privacy@character.ai.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Delete Your Data
    Email privacy@character.ai before creating or publishing any public character to understand retention implications. The policy advises avoiding submitting personal information in character creation flows for characters you intend to make public.

Applicable agencies

  • FTC
    Retention of user data post-deletion request without clear disclosure may constitute an unfair or deceptive trade practice under FTC Act Section 5.
    File a complaint →
  • State AG
    State attorneys general in California and other states with comprehensive privacy laws may have jurisdiction over deletion right violations.
    File a complaint →

Provision details

Document information
Document
Character.AI Privacy Policy
Entity
Character.AI
Document last updated
March 24, 2026
Tracking information
First tracked
March 15, 2026
Last verified
March 15, 2026
Record ID
CA-P-000785
Document ID
CA-D-00120
Evidence Provenance
Source URL
Wayback Machine
SHA-256
c4612fcf5ecfaf839b4734f75a403d8fb38f242ba7702f7ae784610b0f42146f
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Character.AI | Document: Character.AI Privacy Policy | Record: CA-P-000785
Captured: 2026-03-15 11:12:54 UTC | SHA-256: c4612fcf5ecfaf83…
URL: https://conductatlas.com/platform/characterai/characterai-privacy-policy/popular-characters-retention-after-account-deletion/
Accessed: April 4, 2026
Classification
Severity
High
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