Character.AI · Character.AI Privacy Policy

Data Retention Policy

Medium severity
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Why it matters

There is no specific maximum retention period stated, meaning your data could be held indefinitely under broad justifications such as 'legal obligations' or 'enforcing agreements'.

Consumer impact

Character.AI collects extensive personal data including chat conversations, voice recordings, and behavioral data, which may be used to train AI models and shared with advertising and analytics partners. Users who create popular AI characters should be aware that those characters β€” and potentially associated personal information embedded in them β€” may be retained even after account deletion. You can request deletion of your personal data or opt out of targeted advertising by submitting a request at https://support.character.ai/hc/en-us/requests/new or emailing privacy@character.ai.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Delete Your Data
    Submit a data deletion request at https://support.character.ai/hc/en-us/requests/new or email privacy@character.ai. You can also delete your account via your account profile page. Note that some data may be retained for legal compliance purposes.

Applicable agencies

  • FTC
    The FTC has authority over data retention practices that are inconsistent with representations made to consumers about data handling.
    File a complaint →

Provision details

Document information
Document
Character.AI Privacy Policy
Entity
Character.AI
Document last updated
March 24, 2026
Tracking information
First tracked
March 15, 2026
Last verified
March 15, 2026
Record ID
CA-P-000790
Document ID
CA-D-00120
Evidence Provenance
Source URL
Wayback Machine
SHA-256
c4612fcf5ecfaf839b4734f75a403d8fb38f242ba7702f7ae784610b0f42146f
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Character.AI | Document: Character.AI Privacy Policy | Record: CA-P-000790
Captured: 2026-03-15 11:12:54 UTC | SHA-256: c4612fcf5ecfaf83…
URL: https://conductatlas.com/platform/characterai/characterai-privacy-policy/data-retention-policy/
Accessed: April 4, 2026
Classification
Severity
Medium
Categories

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