This analysis describes what Calm's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated terms establish that Premium content access is a limited, revocable license that terminates when a subscription ends, including downloaded content. Users do not own the content and will lose access upon cancellation, expiration, or non-payment. The terms also introduce new AI feature sections that authorize Calm to process user inputs to generate outputs, with Calm retaining ownership of outputs while users retain ownership of inputs. Health disclaimers clarify that the Services do not provide medical advice, diagnosis, treatment, or emergency care and do not create a provider-patient relationship. You can review the full terms at Calm.com to understand the specific scope of the license and AI feature processing.
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If under applicable Law you have a time period to terminate your Services based on a right of withdrawal, or a cooling-off period, you may request to terminate the affected Services in accordance with applicable Law and, if applicable, receive a pro rata refund...
We may decide to discontinue our Services, but if we do, we will give you advance notice and a refund for any prepaid, unused Services.
In the event an order form is terminated pursuant to Section 7.2 of this Agreement, on a date other than the Term End Date... You will be refunded a pro rata amount of any prepaid unused Fees inclusive of the day of termination.
"If we make a change or discontinue a Service that unreasonably disadvantages you or otherwise significantly disturbs the contractual balance between the parties, including changes to the essential characteristics of the Service, you can object by terminating your account and/or Recurring Subscription. If you terminate your Recurring Subscription in those cases, you may be entitled to receive a pro rata refund of amounts you have paid for the unused portionExcerpt from Calm's Terms of Service
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The clause states: “If we make a change or discontinue a Service that unreasonably disadvantages you or otherwise significantly disturbs the contractual balance between the parties, including changes to the essential characteristics of the Service, you can object by terminating your account and/or Recurring Subscription. If you terminate your Recurring Subscription in those …”
ConductAtlas has identified this type of provision across 172 platforms. See the full comparison.
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