AT&T · AT&T Terms of Service

Limitation of Liability

High severity
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What it is

AT&T severely limits what you can sue them for — you generally cannot recover for lost profits, lost data, or other indirect losses even if AT&T was at fault.

Consumer impact (what this means for users)

This limitation of liability provision caps what consumers can recover from AT&T even in cases of negligence or service failure, meaning that significant damages such as lost data, business interruption, or consequential financial losses are contractually excluded from recovery.

Cross-platform context

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Why it matters (compliance & risk perspective)

If AT&T's services fail and you suffer real financial or data losses as a result, this clause would prevent you from recovering the full value of your losses in any legal proceeding.

View original clause language
To the fullest extent permitted by law, AT&T will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use of AT&T services or your inability to access or use AT&T services.

Institutional analysis (Compliance & legal intelligence)

REGULATORY FRAMEWORK: Limitation of liability clauses in consumer contracts are subject to scrutiny under FTC Act Section 5 and state consumer protection statutes. Under California Civil Code § 1668, contracts that exempt parties from responsibility for fraud, willful injury, or violation of law are void. Similar provisions exist under New York and Illinois law. Unconscionability doctrine (UCC § 2-302, Restatement (Second) of Contracts § 208) may render excessively one-sided limitation clauses unenforceable.

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Applicable agencies

  • FTC
    The FTC can investigate limitation of liability clauses that constitute unfair or deceptive practices, particularly where they eliminate meaningful consumer remedies.
    File a complaint →
  • State AG
    State attorneys general can challenge limitation of liability clauses that conflict with mandatory state consumer protection statutes such as California's CLRA.
    File a complaint →

Provision details

Document information
Document
AT&T Terms of Service
Entity
AT&T
Document last updated
April 29, 2026
Tracking information
First tracked
April 18, 2026
Last verified
April 18, 2026
Record ID
CA-P-003080
Document ID
CA-D-00339
Evidence Provenance
Source URL
Wayback Machine
SHA-256
455cf789c3006a9258ee2411270d01fd2b6da2445ad8efc1cf1fdee3a63d3b7a
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: AT&T | Document: AT&T Terms of Service | Record: CA-P-003080
Captured: 2026-04-18 12:19:24 UTC | SHA-256: 455cf789c3006a92…
URL: https://conductatlas.com/platform/att/att-terms-of-service/limitation-of-liability/
Accessed: May 2, 2026
Classification
Severity
High
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