“We may also use generative artificial intelligence in responding to your support related requests.”
This analysis describes what Atlassian's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Support responses may be generated by AI rather than a human, which affects the reliability and accountability of the information provided.
When you submit a support request, Atlassian may respond using generative AI rather than a human agent.
How other platforms handle this
For example, when you communicate via the messaging platform, Hims & Hers may use AI to (i) help you make changes to your account or (ii) draft responses for customer care or for a qualified licensed healthcare professional to review.
Customer shall report the Serious Incident to Mistral AI using the form available on the AI Act Website.
WHOOP uses artificial intelligence to generate some of the information in WHOOP Advanced Labs. Artificial intelligence can make errors, and you are responsible for confirming the accuracy of any results or information provided by WHOOP Advanced Labs.
"We may also use generative artificial intelligence in responding to your support related requests.Excerpt from Atlassian's Privacy Policy
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Support responses may be generated by AI rather than a human, which affects the reliability and accountability of the information provided.
When you submit a support request, Atlassian may respond using generative AI rather than a human agent.
ConductAtlas has identified this type of provision across 210 platforms. See the full comparison.
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