If you have a dispute with Asana, you must resolve it through private arbitration — you cannot sue Asana in court, and you cannot join a class action lawsuit with other affected users.
This analysis describes what Asana's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause establishes a mandatory dispute resolution mechanism that channels all disagreements into individual arbitration proceedings instead of judicial forums. This affects how disputes are processed, the procedural rules that govern resolution, and the available formats for dispute aggregation.
Removal of mandatory arbitration and class action waiver gives users the right to pursue court litigation and class action remedies against Asana.
View full change record →You cannot take Asana to court or join a class action if you are harmed — you must pursue individual arbitration, which is more expensive and less accessible for most users, and decisions are largely final and not subject to appeal.
How other platforms handle this
You and Teachable agree to resolve any disputes through final and binding arbitration, except as set forth under Exceptions to Agreement to Arbitrate below. You also agree that disputes will only be resolved on an individual basis and not as a class, consolidated, or representative action.
Any dispute arising from or relating to the subject matter of these Terms shall be finally settled by arbitration in San Francisco County, California, in accordance with the Streamlined Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. ("JAMS") then in effect, by ...
THESE TERMS REQUIRE THE USE OF ARBITRATION (SECTION 12.2) ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMIT THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.
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"You and Asana agree to resolve any disputes arising under these terms through binding individual arbitration, and not in court. You waive your right to participate in a class action lawsuit or class-wide arbitration. The arbitration will be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.— Excerpt from Asana's Asana Terms of Service
REGULATORY FRAMEWORK: Mandatory arbitration clauses in consumer contracts are regulated under the Federal Arbitration Act (9 U.S.C. §1 et seq.). Class action waivers are subject to scrutiny under NLRA Section 7 in employment contexts (Epic Systems Corp. v. Lewis, 584 U.S. 497 (2018)). The CFPB's 2017 arbitration rule (which was repealed) established a framework for evaluating such clauses; the FTC has indicated renewed interest in challenging mandatory arbitration in consumer contracts under FTC Act Section 5. California Civil Code §1281.2 and the California Supreme Court's McGill rule (McGill v. Citibank, 2 Cal.5th 945 (2017)) may limit enforcement of waivers of public injunctive relief.
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The clause establishes a mandatory dispute resolution mechanism that channels all disagreements into individual arbitration proceedings instead of judicial forums. This affects how disputes are processed, the procedural rules that govern resolution, and the available formats for dispute aggregation.
You cannot take Asana to court or join a class action if you are harmed — you must pursue individual arbitration, which is more expensive and less accessible for most users, and decisions are largely final and not subject to appeal.
ConductAtlas has identified this type of provision across 132 platforms. See the full comparison.
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