Anthropic · Claude.ai Terms of Service · View original document ↗

Limitation of Liability and Disclaimer of Warranties

Medium severity Rare · 2 of 325 platforms
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Document Record

What it is

Anthropic makes no guarantees about the accuracy of Claude's responses and explicitly warns that they may contain significant errors — you are solely responsible for verifying anything Claude tells you before relying on it.

This analysis describes what Anthropic's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This broad disclaimer of warranty means users who suffer harm from acting on inaccurate Claude outputs have very limited legal recourse against Anthropic, and the risk of AI-generated misinformation is explicitly transferred to the user.

Consumer impact (what this means for users)

If Claude gives you incorrect information — about health, legal matters, finances, or anything else — and you suffer harm as a result, Anthropic's Terms disclaim responsibility and you bear the consequences, making independent verification essential for any consequential use of Claude's outputs.

How other platforms handle this

Netflix Medium

The Netflix service is provided "as is" and without warranty or condition. In particular, our service may not be uninterrupted or error-free. You waive all special, indirect and consequential damages against us. These terms will not limit any non-waivable warranties or consumer protection rights tha...

Whatnot Medium

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER WHATNOT NOR ITS SERVICE PROVIDERS INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICES WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOST REVENUES, LOST SAVINGS, LOST BUSINESS OPPORT...

Cohere Medium

In no event will either party's aggregate liability arising out of or related to this Agreement exceed the total fees paid or payable by Customer in the twelve (12) months preceding the claim. In no event will either party be liable for any indirect, incidental, special, consequential, or punitive d...

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▸ View Original Clause Language DOCUMENT RECORD
"
The Services and any Outputs may not reflect correct, current, or complete information. Outputs may contain content that is inconsistent with Anthropic's views. Outputs may not always be accurate and may contain material inaccuracies even if they appear accurate because of their level of detail or specificity. Actions may not be error free or operate as you intended. You should not rely on any Outputs or Actions without independently confirming their accuracy.

— Excerpt from Anthropic's Claude.ai Terms of Service

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

(1) REGULATORY FRAMEWORK: Warranty disclaimers in consumer contracts are governed by the Magnuson-Moss Warranty Act (15 U.S.C. §2301 et seq.) for consumer products, UCC Article 2 for goods, and state consumer protection statutes. The EU Consumer Rights Directive (2011/83/EU) and Sale of Goods/Services legislation in EU member states impose minimum implied warranties that cannot be disclaimed. UK CRA 2015 prohibits exclusion of liability for personal injury or death resulting from negligence. The EU AI Act (Regulation 2024/1689) imposes transparency and risk management obligations on providers of general-purpose AI systems that operate independently of contractual disclaimers. (2)

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    The FTC has authority over deceptive practices including AI services that may make implicitly authoritative representations while disclaiming accuracy in fine print, particularly in health or financial contexts.
    File a complaint →

Applicable regulations

EU AI Act - High Risk Provisions
EU
FTC Act Section 5
United States Federal

Provision details

Document information
Document
Claude.ai Terms of Service
Entity
Anthropic
Document last updated
May 5, 2026
Tracking information
First tracked
March 6, 2026
Last verified
April 27, 2026
Record ID
CA-P-003168
Document ID
CA-D-00011
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
e757437a9d05ea816b5c1cddd3974f9a2ff93619333e14be4d368d9698b1e93f
Analysis generated
March 6, 2026 19:30 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Anthropic
Document: Claude.ai Terms of Service
Record ID: CA-P-003168
Captured: 2026-03-06 19:30:31 UTC
SHA-256: e757437a9d05ea81…
URL: https://conductatlas.com/platform/anthropic/claudeai-terms-of-service/limitation-of-liability-and-disclaimer-of-warranties/
Accessed: May 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Anthropic's Limitation of Liability and Disclaimer of Warranties clause do?

This broad disclaimer of warranty means users who suffer harm from acting on inaccurate Claude outputs have very limited legal recourse against Anthropic, and the risk of AI-generated misinformation is explicitly transferred to the user.

How does this clause affect you?

If Claude gives you incorrect information — about health, legal matters, finances, or anything else — and you suffer harm as a result, Anthropic's Terms disclaim responsibility and you bear the consequences, making independent verification essential for any consequential use of Claude's outputs.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 2 platforms. See the full comparison.

Is ConductAtlas affiliated with Anthropic?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Anthropic.