Amazon disclaims all express and implied warranties regarding Amazon Services and limits its liability for all categories of damages, including direct, indirect, incidental, punitive, and consequential damages, to the full extent permitted by applicable law.
This analysis describes what Amazon's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision asserts a broad disclaimer of warranties and a comprehensive limitation of liability covering all damage types, qualified by the phrase 'to the full extent permissible by law,' which acknowledges that applicable law in certain jurisdictions may limit the enforceability of these disclaimers.
Interpretive note: Enforceability of the warranty disclaimer and liability limitation varies by jurisdiction; mandatory statutory consumer rights in the EU and several U.S. states may supersede portions of this provision.
The updated terms mandate binding arbitration for all disputes arising from Amazon Services or products sold through Amazon.com, replacing the prior court-based system. Customers waive their right to sue in court, have a jury trial, or pursue class action claims; disputes will be resolved by a single arbitrator administering JAMS Streamlined Arbitration Rules. The terms require a 60-day mandatory pre-arbitration resolution process with customer service before arbitration can be initiated. Small claims court remains available as an exception if applicable in your jurisdiction, and injunctive relief in court is available only for intellectual property infringement or restraint of future law violations.
View change record →Under this clause, Amazon Services are provided without warranties of any kind, and Amazon's liability for damages of all types is disclaimed to the extent permitted by applicable law. Consumers in jurisdictions with statutory consumer protections may retain rights that cannot be waived by contract.
Cross-platform context
See how other platforms handle Warranty Disclaimer and Limitation of Liability and similar clauses.
Compare across platforms →"THE AMAZON SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE AMAZON SERVICES ARE PROVIDED BY AMAZON ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. AMAZON MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE AMAZON SERVICES. TO THE FULL EXTENT PERMISSIBLE BY LAW, AMAZON DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TO THE FULL EXTENT PERMISSIBLE BY LAW, AMAZON WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY AMAZON SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.Excerpt from Amazon's Conditions of Use
1) REGULATORY LANDSCAPE: This provision interacts with consumer protection statutes in multiple jurisdictions that restrict or prohibit the disclaimer of implied warranties or limitation of liability in consumer contracts.
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This provision asserts a broad disclaimer of warranties and a comprehensive limitation of liability covering all damage types, qualified by the phrase 'to the full extent permissible by law,' which acknowledges that applicable law in certain jurisdictions may limit the enforceability of these disclaimers.
Under this clause, Amazon Services are provided without warranties of any kind, and Amazon's liability for damages of all types is disclaimed to the extent permitted by applicable law. Consumers in jurisdictions with statutory consumer protections may retain rights that cannot be waived by contract.
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