Provision record
Amazon · Amazon Conditions of Use · View original document ↗

Warranty Disclaimer and Liability Limitation

High severity Common · 286 of 352 platforms
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Document Record

What it is

Amazon disclaims almost all warranties and says it is not responsible for any damages — including harm to your computer from viruses — that arise from using Amazon's website, products, or services.

This analysis describes what Amazon's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The provision establishes the baseline liability framework governing the relationship by eliminating Amazon's obligation to warrant service quality or fitness for purpose and restricting recoverable damages to categories excluded from liability. This allocation affects the remedies available to users when services fail to perform as expected or cause harm.

Clause Stability Stable

0
Changes
5
Months Monitored
Apr 9, 2026
First Seen
Apr 10, 2026
Last Seen
This clause type exists across 4261 other provisions on other platforms.

Consumer impact (what this means for users)

Consumers who suffer financial harm, data loss, or other damages from defects in Amazon's services — including malware encountered through Amazon's platform — may find their ability to recover damages severely limited by this blanket disclaimer.

How other platforms handle this

ActiveCampaign Medium

WE CANNOT AND DO NOT REPRESENT OR WARRANT THAT OUR SERVICES OR SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ASSUME THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SERVICES.

Leonardo AI Medium

To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the mobile application.

Netflix Medium

The Netflix service and/or some of the Netflix content may not be available at any time as a result of events beyond our reasonable control...we will not be held liable should such events occur.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, AMAZON DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. AMAZON DOES NOT WARRANT THAT AMAZON SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE AMAZON SERVICES, AMAZON'S SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM AMAZON ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. AMAZON WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY AMAZON SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY AMAZON SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

Excerpt from Amazon's Conditions of Use

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

REGULATORY FRAMEWORK: Warranty disclaimers in consumer contracts are regulated under the Magnuson-Moss Warranty Act (15 U.S.C.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →
  • State Attorney General
    State AGs in California, New York, Texas, and other states can investigate violations of state consumer protection and privacy laws, including CCPA (California), SHIELD Act (New York), and equivalents.
    Who can file: Residents of states with comprehensive privacy laws — primarily California, Virginia, Colorado, Connecticut, and Utah
    What you need: Evidence of the violation, explanation of how your state rights were affected, and your account or contact information with the company
    What to expect: Outcomes vary by state. May result in investigation, enforcement action, or requirement for the company to change practices. No direct individual compensation in most cases.

    Search "[your state] attorney general consumer complaint" to find your state's direct complaint form

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Amazon Conditions of Use
Entity
Amazon
Document last updated
May 5, 2026
Tracking information
First tracked
March 6, 2026
Last verified
April 9, 2026
Record ID
CA-P-002536
Document ID
CA-D-00026
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
5f953d9aef66aa19c321476d5198d167086373da89d39d2abcf9b0f7e2316411
Analysis generated
March 6, 2026 20:45 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Amazon
Document: Amazon Conditions of Use
Record ID: CA-P-002536
Captured: 2026-03-06 20:45:16 UTC
SHA-256: 5f953d9aef66aa19…
URL: https://conductatlas.com/platform/amazon/amazon-conditions-of-use/provision/CA-P-002536/warranty-disclaimer-and-liability-limitation/
Accessed: Aug. 25, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Amazon's Warranty Disclaimer and Liability Limitation clause do?

The provision establishes the baseline liability framework governing the relationship by eliminating Amazon's obligation to warrant service quality or fitness for purpose and restricting recoverable damages to categories excluded from liability. This allocation affects the remedies available to users when services fail to perform as expected or cause harm.

How does this clause affect you?

Consumers who suffer financial harm, data loss, or other damages from defects in Amazon's services — including malware encountered through Amazon's platform — may find their ability to recover damages severely limited by this blanket disclaimer.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 286 platforms. See the full comparison.

Is ConductAtlas affiliated with Amazon?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Amazon.