Amazon limits its financial liability to you to a maximum of $100 or the amount you paid Amazon in the past 12 months, and excludes liability for consequential, punitive, or incidental damages entirely.
This analysis describes what Amazon's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause caps the financial recovery available to consumers regardless of the actual harm suffered, including in cases involving incidental or consequential losses, and extends the exclusion to Amazon's suppliers.
Interpretive note: Enforceability of the $100 cap varies by jurisdiction; EU, UK, and certain U.S. state consumer protection laws may limit or override this clause in specific circumstances.
If Amazon's services cause financial or other harm, the agreement limits the monetary recovery available to the consumer to $100 or the prior 12 months of payments to Amazon, whichever is greater. Punitive, consequential, and incidental damages are excluded. Applicable law in some jurisdictions may limit the enforceability of this cap.
How other platforms handle this
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A party's liability for any Liability under these Terms will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the actions (or inactions) of the other party...
The Netflix service and/or some of the Netflix content may not be available at any time as a result of events beyond our reasonable control...we will not be held liable should such events occur.
"TO THE FULL EXTENT PERMITTED BY LAW, AMAZON ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, FOR INCIDENTAL, PUNITIVE, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE USE OF THE AMAZON SERVICES, EVEN IF AMAZON OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL AMAZON'S LIABILITY TO YOU EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100.00) OR THE AMOUNT YOU HAVE PAID AMAZON IN THE PAST TWELVE MONTHS.Excerpt from Amazon's Conditions of Use
(1) REGULATORY LANDSCAPE: Liability limitation clauses interact with state consumer protection statutes (including Washington's Consumer Protection Act and California's Consumers Legal Remedies Act), which may impose minimum liability floors or restrict exclusions for willful misconduct.
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This clause caps the financial recovery available to consumers regardless of the actual harm suffered, including in cases involving incidental or consequential losses, and extends the exclusion to Amazon's suppliers.
If Amazon's services cause financial or other harm, the agreement limits the monetary recovery available to the consumer to $100 or the prior 12 months of payments to Amazon, whichever is greater. Punitive, consequential, and incidental damages are excluded. Applicable law in some jurisdictions may limit the enforceability of this cap.
ConductAtlas has identified this type of provision across 286 platforms. See the full comparison.
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