When 25 or more coordinated arbitration demands are filed within six months on similar issues, the agreement designates this a Mass Arbitration subject to JAMS Mass Arbitration Procedures, with demands grouped into batches of at least 25 per arbitrator. Both parties must disclose third-party litigation funding relationships and any assigned financial interests in connection with the Mass Arbitration.
This analysis describes what Amazon's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes procedural rules that apply when coordinated consumer claims reach defined thresholds, including batching of claims and mandatory disclosure of litigation funding arrangements. The litigation funding disclosure obligation is operationally significant for plaintiffs' counsel and third-party funders in coordinated consumer litigation against Amazon.
The updated terms mandate binding arbitration for all disputes arising from Amazon Services or products sold through Amazon.com, replacing the prior court-based system. Customers waive their right to sue in court, have a jury trial, or pursue class action claims; disputes will be resolved by a single arbitrator administering JAMS Streamlined Arbitration Rules. The terms require a 60-day mandatory pre-arbitration resolution process with customer service before arbitration can be initiated. Small claims court remains available as an exception if applicable in your jurisdiction, and injunctive relief in court is available only for intellectual property infringement or restraint of future law violations.
View change record →⚠ Coordinated arbitration demands meeting the mass arbitration threshold will be subject to JAMS Mass Arbitration Procedures and batching as stated in the agreement
Cross-platform context
See how other platforms handle Mass Arbitration Procedures and Litigation Funding Disclosure and similar clauses.
Compare across platforms →"If 25 or more demands for arbitration are filed within six months relating to the same or similar subject matter and sharing common issues of law or fact, and counsel for the parties submitting the demands are the same or coordinated in any fashion, you and we agree that this will constitute a 'Mass Arbitration.' If a Mass Arbitration is commenced by either party, you and we agree that (i) the JAMS Mass Arbitration Procedures and Guidelines shall apply, and (ii) the Process Administrator appointed by JAMS shall group the arbitration demands into batches of at least 25 and provide for resolution of each batch with one set of administrative fees and a single arbitrator assigned per batch. You and we further agree to disclose to each other (i) all relationships with third-party litigation funders related to the Mass Arbitration and copies of all applicable litigation funding agreements; and (ii) any financial interest that you or we have assigned or transferred to a third party (excluding either party's counsel of record) in connection with the Mass Arbitration and any agreements governing that assignment or transfer.Excerpt from Amazon's Conditions of Use
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This provision establishes procedural rules that apply when coordinated consumer claims reach defined thresholds, including batching of claims and mandatory disclosure of litigation funding arrangements. The litigation funding disclosure obligation is operationally significant for plaintiffs' counsel and third-party funders in coordinated consumer litigation against Amazon.
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