The agreement defines Mass Arbitration as 25 or more concurrent related arbitration demands filed within six months with coordinated counsel, and requires both parties to disclose all third-party litigation funding relationships and agreements in that context. Cases are then grouped into batches of at least 25, 100, or 500 depending on the total number of demands filed.
This analysis describes what Amazon's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes a structured mass arbitration framework with tiered batching thresholds and mandatory bilateral disclosure of litigation funding agreements, which is operationally distinct from standard arbitration clauses and imposes disclosure obligations on both parties and their litigation funders. The JAMS Optional Appeal Procedures apply to all mass arbitration awards.
The updated terms mandate binding arbitration for all disputes arising from Amazon Services or products sold through Amazon.com, replacing the prior court-based system. Customers waive their right to sue in court, have a jury trial, or pursue class action claims; disputes will be resolved by a single arbitrator administering JAMS Streamlined Arbitration Rules. The terms require a 60-day mandatory pre-arbitration resolution process with customer service before arbitration can be initiated. Small claims court remains available as an exception if applicable in your jurisdiction, and injunctive relief in court is available only for intellectual property infringement or restraint of future law violations.
View change record →⚠ Coordinated arbitration demands meeting the Mass Arbitration threshold will be subject to JAMS Mass Arbitration Procedures and batching as stated in the agreement, regardless of individual claimant preference
Cross-platform context
See how other platforms handle Mass Arbitration Batching and Litigation Funding Disclosure and similar clauses.
Compare across platforms →"If 25 or more demands for arbitration are filed within six months relating to the same or similar subject matter and sharing common issues of law or fact, and counsel for the parties submitting the demands are the same or coordinated in any fashion, you and we agree that this will constitute a 'Mass Arbitration.' ... You and we further agree to disclose to each other (i) all relationships with third-party litigation funders related to the Mass Arbitration and copies of all applicable litigation funding agreements; and (ii) any financial interest that you or we have assigned or transferred to a third party (excluding either party's counsel of record) in connection with the Mass Arbitration and any agreements governing that assignment or transfer.Excerpt from Amazon's Conditions of Use
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This provision establishes a structured mass arbitration framework with tiered batching thresholds and mandatory bilateral disclosure of litigation funding agreements, which is operationally distinct from standard arbitration clauses and imposes disclosure obligations on both parties and their litigation funders. The JAMS Optional Appeal Procedures apply to all mass arbitration awards.
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