The agreement requires that substantially all disputes between users and Amazon be resolved through binding individual arbitration administered by JAMS rather than in court, and prohibits class or representative proceedings. Limited exceptions exist for small claims court, injunctive relief related to intellectual property, and disputes about compliance with the pre-arbitration procedure.
This analysis describes what Amazon's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause establishes that users and Amazon each waive the right to a jury trial and class action for substantially all disputes, with arbitration administered by JAMS under a single-arbitrator process that may take place virtually or in the user's county of residence. The clause further delegates to the arbitrator exclusive authority to resolve disputes about the arbitration agreement's validity and scope.
The updated terms mandate binding arbitration for all disputes arising from Amazon Services or products sold through Amazon.com, replacing the prior court-based system. Customers waive their right to sue in court, have a jury trial, or pursue class action claims; disputes will be resolved by a single arbitrator administering JAMS Streamlined Arbitration Rules. The terms require a 60-day mandatory pre-arbitration resolution process with customer service before arbitration can be initiated. Small claims court remains available as an exception if applicable in your jurisdiction, and injunctive relief in court is available only for intellectual property infringement or restraint of future law violations.
View change record →⚠ Disputes will proceed through binding individual JAMS arbitration as stated in the agreement, without access to jury trial or class proceedings
⚠ Failure to complete the 60-day pre-arbitration dispute resolution process, including submitting a Notice of Dispute, bars initiation of arbitration under the stated contractual conditions
Cross-platform context
See how other platforms handle Mandatory Individual Arbitration and Class Action Waiver and similar clauses.
Compare across platforms →"YOU AND WE AGREE THAT ANY DISPUTE OR CLAIM RELATING IN ANY WAY TO YOUR USE OF ANY AMAZON SERVICE, OR TO ANY PRODUCTS OR SERVICES SOLD OR DISTRIBUTED BY AMAZON OR THROUGH AMAZON.COM, WILL BE RESOLVED BY BINDING ARBITRATION RATHER THAN IN COURT. ... YOU AND WE AGREE THAT ANY ARBITRATION PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION. You and we may only seek or obtain individualized relief in arbitration, and claims or requests for public injunctive relief or relief where you or we act in a representative capacity are not allowed.Excerpt from Amazon's Conditions of Use
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This clause establishes that users and Amazon each waive the right to a jury trial and class action for substantially all disputes, with arbitration administered by JAMS under a single-arbitrator process that may take place virtually or in the user's county of residence. The clause further delegates to the arbitrator exclusive authority to resolve disputes about the arbitration agreement's validity …
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