The agreement specifies that U.S. federal law and Washington state law govern the Conditions of Use and all disputes, without application of conflict of laws principles, with an exception for personal injury or property damage claims which are governed by the law of the state where the injury or damage occurred.
This analysis describes what Amazon's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This choice of law clause requires that disputes be evaluated under Washington law regardless of the user's location, with a carve-out for personal injury and property damage claims. The exclusion of conflict of laws principles may affect the availability of consumer protections under the user's home state law, though applicable law may limit the enforceability of this clause in some jurisdictions.
The updated terms mandate binding arbitration for all disputes arising from Amazon Services or products sold through Amazon.com, replacing the prior court-based system. Customers waive their right to sue in court, have a jury trial, or pursue class action claims; disputes will be resolved by a single arbitrator administering JAMS Streamlined Arbitration Rules. The terms require a 60-day mandatory pre-arbitration resolution process with customer service before arbitration can be initiated. Small claims court remains available as an exception if applicable in your jurisdiction, and injunctive relief in court is available only for intellectual property infringement or restraint of future law violations.
View change record →⚠ Disputes will be governed by Washington state law as stated in the agreement, unless a court in the applicable jurisdiction determines that local mandatory consumer protection law applies
Cross-platform context
See how other platforms handle Governing Law and Washington State Choice of Law and similar clauses.
Compare across platforms →"By using any Amazon Service, you agree that applicable federal law, and the laws of the state of Washington, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Amazon except for disputes arising from personal injury or physical harm to property allegedly caused by products purchased using Amazon Services. Such disputes will be governed by the law of the state in which the personal injury or physical harm to property occurred.Excerpt from Amazon's Conditions of Use
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This choice of law clause requires that disputes be evaluated under Washington law regardless of the user's location, with a carve-out for personal injury and property damage claims. The exclusion of conflict of laws principles may affect the availability of consumer protections under the user's home state law, though applicable law may limit the enforceability of this clause in some …
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