Amazon disclaims all express and implied warranties for its services, software, and content, and limits its liability for all categories of damages arising from use of Amazon Services to the fullest extent permitted by applicable law.
This analysis describes what Amazon's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision asserts that Amazon bears no liability for direct, indirect, incidental, punitive, or consequential damages arising from use of any Amazon Service, subject to the qualification that the limitation applies only to the full extent permissible by law. The practical scope of this limitation depends on applicable state and national consumer protection frameworks that may restrict disclaimer enforceability.
The updated terms mandate binding arbitration for all disputes arising from Amazon Services or products sold through Amazon.com, replacing the prior court-based system. Customers waive their right to sue in court, have a jury trial, or pursue class action claims; disputes will be resolved by a single arbitrator administering JAMS Streamlined Arbitration Rules. The terms require a 60-day mandatory pre-arbitration resolution process with customer service before arbitration can be initiated. Small claims court remains available as an exception if applicable in your jurisdiction, and injunctive relief in court is available only for intellectual property infringement or restraint of future law violations.
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Compare across platforms →"THE AMAZON SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE AMAZON SERVICES ARE PROVIDED BY AMAZON ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. AMAZON MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE AMAZON SERVICES. TO THE FULL EXTENT PERMISSIBLE BY LAW, AMAZON WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY AMAZON SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.Excerpt from Amazon's Conditions of Use
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This provision asserts that Amazon bears no liability for direct, indirect, incidental, punitive, or consequential damages arising from use of any Amazon Service, subject to the qualification that the limitation applies only to the full extent permissible by law. The practical scope of this limitation depends on applicable state and national consumer protection frameworks that may restrict disclaimer enforceability.
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