Provision record
Airbnb · Airbnb Terms of Service · View original document ↗

Airbnb refund and rebooking policies preempt host cancellation policy

High severity Explicit document language Common · 297 of 352 platforms
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This analysis describes what Airbnb's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Recent Activity

This document changed recently

High Jun 10, 2026

The updated Terms of Service no longer explicitly state that users must be at least 18 years old to book a reservation or host a place on Airbnb. Previously, this age requirement was stated as a binding community policy. The removal of this language creates operational uncertainty about Airbnb's age eligibility requirements and enforcement. While Airbnb's actual booking and hosting practices may not have changed, users can no longer point to an explicit contractual age restriction in the published terms.

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▸ View Original Clause Language DOCUMENT RECORD
"
You agree that Airbnb's Rebooking and Refund Policy for Homes, Major Disruptive Events Policy, and these Terms preempt the cancellation policy you set in situations where they allow for the cancellation of a Reservation and/or the issuance of refunds to Guests.

Excerpt from Airbnb's Terms of Service

Provision details

Document information
Document
Airbnb Terms of Service
Entity
Airbnb
Date stated by the document
Feb. 5, 2026
As printed in Airbnb’s text (version CA-V-006618), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
April 18, 2026
Text quoted from version
CA-V-006618, captured Sept. 11, 2026
Record ID
CA-P-021861
Document ID
CA-D-000075
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-006618)
0007ec93c7e31250a3f08c348ee74674ab7f27a78c5623b8669148b727cd252e
Analysis generated
May 10, 2026 03:49 UTC
Methodology
Evidence
✓ Excerpt found verbatim in version CA-V-006618 (checked Oct. 5, 2026)
Citation Record
Entity: Airbnb
Document: Airbnb Terms of Service
Record ID: CA-P-021861
Version: CA-V-006618
Captured: 2026-09-11 00:12:45 UTC
SHA-256: 0007ec93c7e31250…
URL: https://conductatlas.com/platform/airbnb/airbnb-terms-of-service/provision/CA-P-021861/airbnb-refund-and-rebooking-policies-preempt-host-cancellation-policy/
Accessed: Oct. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Airbnb's Airbnb refund and rebooking policies preempt host cancellation policy clause do?

The clause states: “You agree that Airbnb's Rebooking and Refund Policy for Homes, Major Disruptive Events Policy, and these Terms preempt the cancellation policy you set in situations where they allow for the cancellation of a Reservation and/or the issuance of refunds to Guests.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 297 platforms. See the full comparison.

Is ConductAtlas affiliated with Airbnb?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Airbnb.