AI21 Labs · AI21 Labs Privacy Policy · View original document ↗

Data Subject Rights (GDPR and CCPA)

Medium severity High confidence Explicitdocumentlanguage Rare · 3 of 343 platforms
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Document Record

What it is

Depending on where you live, you have rights to see, fix, or delete the personal data AI21 holds about you. EU, UK, and California residents have the most extensive rights, including the ability to stop AI21 from sharing your data for advertising. You can exercise all of these rights by emailing privacy@ai21.com.

This analysis describes what AI21 Labs's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

These rights give you meaningful control over your personal data held by AI21, including the ability to request deletion or restrict use of your data for advertising purposes, but exercising them requires you to proactively contact AI21.

Consumer impact (what this means for users)

EU, UK, and California residents have statutory rights to access, correct, delete, and restrict the use of their personal data, including the right to opt out of data sharing for behavioral advertising. These rights are exercised by contacting privacy@ai21.com, and the policy does not specify response timelines beyond what applicable law requires.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Delete Your Data
    Email privacy@ai21.com with the subject line 'Data Deletion Request' and identify the personal data you want deleted. Include your name, account email address, and the specific data categories or records you are requesting be deleted. AI21 is legally required to respond within the timeframe applicable to your jurisdiction (one month for GDPR users, 45 days for CCPA users).
  • Export Your Data
    Email privacy@ai21.com with the subject line 'Data Access Request' to request a copy of the personal data AI21 holds about you. Specify that you are exercising your right of access (GDPR) or right to know (CCPA) and include your account email address.

How other platforms handle this

Garmin Medium

If you are located in the European Economic Area, Switzerland, or the United Kingdom, you have the right to access, correct, or erase your personal data; the right to restrict or object to our processing of your personal data; the right to data portability; and, where our processing is based on your...

Ledger Medium

At Ledger, earning and maintaining our users' trust is a top priority. That's why we are deeply committed not only to protecting your privacy and securing your personal data, but also to being fully transparent about how we handle it.

Strava Medium

We use information to enhance the quality, reliability, and/or accuracy of our AI Features by creating, developing, training, testing, improving, and maintaining AI and ML models run by Strava or our service providers. We use aggregated, de-identified data for this purpose. We also use personal info...

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▸ View Original Clause Language DOCUMENT RECORD
"
Subject to applicable law, you may have the right to access, correct, update, or delete your personal information. EU/EEA and UK residents have the right to object to or restrict certain processing, and the right to data portability. California residents may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information is collected, the right to delete, the right to correct, and the right to opt out of the sale or sharing of personal information. To exercise your rights, please contact us at privacy@ai21.com.

— Excerpt from AI21 Labs's AI21 Labs Privacy Policy

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

REGULATORY LANDSCAPE: This provision engages GDPR Articles 15-21 (data subject rights including access, rectification, erasure, restriction, portability, and objection), the UK GDPR equivalent provisions, and CCPA and CPRA rights for California residents including the right to know, delete, correct, and opt out of sale or sharing. The California Privacy Protection Agency (CPPA) and state attorneys general enforce CCPA and CPRA. EU data protection authorities (DPAs) enforce GDPR rights in each member state. GOVERNANCE EXPOSURE: Medium. The policy consolidates all rights requests to a single email address (privacy@ai21.com) without specifying response timelines, identity verification procedures, or escalation processes. Under GDPR, AI21 is required to respond to data subject access requests within one month, with the possibility of a two-month extension. Failure to maintain and document a compliant rights request process creates regulatory exposure across multiple jurisdictions simultaneously. JURISDICTION FLAGS: EU and EEA users can escalate unresolved rights requests to their national DPA. UK users can escalate to the Information Commissioner's Office (ICO). California residents can escalate to the California Privacy Protection Agency. Users in other US states with comprehensive privacy laws (Virginia, Colorado, Connecticut, Texas, and others) may have analogous rights enforceable under state law. The policy's reference to 'subject to applicable law' creates a conditional framing that may limit rights assertions in jurisdictions without specific statutory requirements. CONTRACT AND VENDOR IMPLICATIONS: Enterprise customers acting as data controllers should ensure that their vendor agreements with AI21 include provisions requiring AI21 to assist in fulfilling data subject rights requests within the required statutory timeframes. The policy's single-channel approach (email only) should be evaluated for adequacy in supporting enterprise-scale rights request management. COMPLIANCE CONSIDERATIONS: Legal teams should verify that AI21's rights request handling process meets GDPR's one-month response requirement and includes documented identity verification procedures. A process for handling rights requests that originate through enterprise customers (rather than directly from data subjects) should be established. The policy should be reviewed for whether the 'Do Not Sell or Share' opt-out mechanism required by CPRA is operationally distinct from the general rights request process.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    The FTC has authority over unfair or deceptive practices for US users, including failures to honor stated data rights commitments in privacy policies
    File a complaint →
  • State AG
    California's Attorney General and the California Privacy Protection Agency enforce CCPA and CPRA data subject rights, including the right to know, delete, correct, and opt out of sharing
    File a complaint →

Applicable regulations

EU AI Act
European Union
CCPA/CPRA
California, USA
Colorado AI Act
US-CO
Connecticut Data Privacy Act Amendments
US-CT
EU AI Act - High Risk Provisions
EU
FTC Act Section 5
United States Federal
GDPR
European Union
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
Universal Opt-Out Mechanism Expansion 2026
US

Provision details

Document information
Document
AI21 Labs Privacy Policy
Entity
AI21 Labs
Document last updated
May 5, 2026
Tracking information
First tracked
April 30, 2026
Last verified
May 10, 2026
Record ID
CA-P-008137
Document ID
CA-D-00460
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
4abc7ff0d7779bee955894a99670d17aadf5332ce2786437f3a3b85a2497adc3
Analysis generated
April 30, 2026 06:15 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: AI21 Labs
Document: AI21 Labs Privacy Policy
Record ID: CA-P-008137
Captured: 2026-04-30 06:15:21 UTC
SHA-256: 4abc7ff0d7779bee…
URL: https://conductatlas.com/platform/ai21-labs/ai21-labs-privacy-policy/data-subject-rights-gdpr-and-ccpa/
Accessed: June 27, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does AI21 Labs's Data Subject Rights (GDPR and CCPA) clause do?

These rights give you meaningful control over your personal data held by AI21, including the ability to request deletion or restrict use of your data for advertising purposes, but exercising them requires you to proactively contact AI21.

How does this clause affect you?

EU, UK, and California residents have statutory rights to access, correct, delete, and restrict the use of their personal data, including the right to opt out of data sharing for behavioral advertising. These rights are exercised by contacting privacy@ai21.com, and the policy does not specify response timelines beyond what applicable law requires.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 3 platforms. See the full comparison.

Is ConductAtlas affiliated with AI21 Labs?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by AI21 Labs.