Last successful capture October 8, 2026 · text unchanged since August 5, 2026
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This page describes what the document states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability may vary by jurisdiction. Methodology
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AI21 Labs collects everything you submit to its AI models—prompts, documents, and other content—and keeps it until it deletes the data itself or you ask it to. You have the right to request deletion of your data from AI21 Labs and its service providers, and you cannot be penalized for exercising your privacy rights. AI21 Labs is not responsible for how third-party services handle your data once you leave its platform.
Analysis
This Privacy Policy establishes AI21 Labs' data collection, usage, sharing, and retention practices for its Services, along with the rights it grants to users. AI21 Labs collects broad categories of user-submitted content—including prompts, text, and documents—and processes Personal Data through AI systems as part of service delivery. The policy restricts use of Google Workspace API data to individual personalized experiences and prohibits the sale or sharing of Personal Data for cross-contextual behavioral advertising, while separately disclosing integration with Facebook pixels and SDKs for ad targeting. Personal Information is retained indefinitely until AI21 Labs proactively deletes it or a valid user deletion request is submitted, and customers bear responsibility for the security, integrity, and authorized use of Customer Information within the Services.
What this means for you
Everything you submit to AI21 Labs' models—prompts, text, and uploaded documents—is collected and retained indefinitely unless AI21 Labs acts on its own or you submit a valid deletion request. AI21 Labs processes your Personal Data through AI systems as part of its Services, and shares information with Facebook through pixels and SDKs for ad targeting, though it does not sell or share your data for cross-contextual behavioral advertising. You can submit a deletion request to have your Personal Information removed from AI21 Labs' records and those of its service providers.
Institutional Analysis
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Which mapped governance frameworks each document engages, tied to the specific provisions that engage them.
Our reading · The policy states that content users submit to AI21's models, including prompts, text, and uploaded documents, is collected and used to improve and develop AI21's products and services and for research, and that personal data is processed by AI systems as part of service delivery.
Our reading · The policy states that data processed by AI21 on behalf of enterprise customers is excluded from this policy's scope, and that the enterprise customer bears responsibility for consent, notices, security, and data subject requests related to that data.
Our reading · The policy authorizes disclosure and transfer of personal data to actual or potential acquirers during and in connection with M&A transactions, restructurings, financing events, or bankruptcy proceedings, including during pre-transaction negotiations.
Our reading · The policy states personal data is retained until proactively deleted by AI21 or upon a valid user deletion request, with exceptions permitting extended retention for legal and regulatory compliance, dispute records, anticipated litigation, and aggregated data, with no stated maximum retention periods.
Our reading · The policy states that personal data, including that of EEA, Swiss, and UK users, is processed and stored on servers in the United States, with transfers covered by Standard Contractual Clauses, EU-US Data Privacy Framework certification, or adequacy decisions as applicable.
Our reading · The policy discloses that AI21 uses Facebook Pixels, SDKs, and Custom Audience tools for ad targeting, which may involve sharing hashed email addresses or other identifiers with Facebook for matching and ad targeting, and that Facebook and other third parties may collect information from AI21's …
Our reading · The policy expressly states that AI21 does not sell or share personal data for cross-contextual behavioral advertising and does not process personal information for targeted advertising purposes.
Our reading · The policy states that AI21 does not intentionally collect personal data from individuals under 18, and reserves the right to delete such data if discovered.
Our reading · The policy states that data received from Google Workspace APIs is subject to Google's Limited Use requirements and is not used to develop, improve, or train AI or machine learning models beyond the individual user's personalized experience.
Our reading · The policy states that AI21 does not respond to or honor Do Not Track signals or similar browser-transmitted privacy preference mechanisms.
In ConductAtlas since July 9, 2026Unique
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