Provision record
ActiveCampaign · ActiveCampaign Terms of Service · View original document ↗

Total Liability Capped at Amount Paid for Services

High severity High confidence Explicitdocumentlanguage Common · 291 of 352 platforms

Key Facts

What is ActiveCampaign's total liability limited to?
ActiveCampaign's total liability, for any claim arising out of or relating to the Terms or its Services, regardless of the form of the action, is limited to the amount paid, if any, by the user.
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This analysis describes what ActiveCampaign's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Users who have paid nothing receive no monetary recovery from ActiveCampaign regardless of the nature or severity of any claim, and paying users are capped at their paid amount.

Interpretive note: The canonical claim states the primary proposition (the cap on ActiveCampaign's liability). The excerpt also extends this cap to 'the other ActiveCampaign Parties,' which is recorded in omitted_material.

Consumer impact (what this means for users)

Your maximum financial recovery from ActiveCampaign for any claim under the Terms or related to the Services is capped at what you paid, which may be zero.

How other platforms handle this

Leonardo AI Medium

If our Platform is not ordinarily used for personal, household or domestic use, our liability for a breach of your Consumer Law Rights is limited to either resupplying our Services, or paying the cost...

Netflix Medium

The Netflix service and/or some of the Netflix content may not be available at any time as a result of events beyond our reasonable control...we will not be held liable should such events occur.

ZipRecruiter Medium

these third-party services have their own privacy policies and we do not accept any responsibility or liability for these parties' policies or practices. Please check these policies before you share any Personal Data with these third-party services.

See all platforms with this clause type →

Monitoring

ActiveCampaign has changed this document before.

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▸ View Original Clause Language DOCUMENT RECORD
"
THE TOTAL LIABILITY OF ACTIVECAMPAIGN AND THE OTHER ACTIVECAMPAIGN PARTIES, FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES, REGARDLESS OF THE FORM OF THE ACTION, IS LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU...

Excerpt from ActiveCampaign's Terms of Service

Provision details

Document information
Document
ActiveCampaign Terms of Service
Entity
ActiveCampaign
Document last updated
May 20, 2026
Tracking information
First tracked
May 20, 2026
Last verified
July 9, 2026
Record ID
CA-P-070358
Document ID
CA-D-00894
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
f7dfd1e4d5a889bc878cfbec5c4e17da2cdadb27ad37f45f4c8e6ec8ac371543
Analysis generated
May 20, 2026 14:01 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: ActiveCampaign
Document: ActiveCampaign Terms of Service
Record ID: CA-P-070358
Captured: 2026-05-20 14:01:24 UTC
SHA-256: f7dfd1e4d5a889bc…
URL: https://conductatlas.com/platform/activecampaign/activecampaign-terms-of-service/provision/CA-P-070358/total-liability-capped-at-amount-paid-for-services/
Accessed: July 25, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

Other risks in this policy

Governance intelligence across arbitration, AI governance, data rights, indemnification, and retention

Provision-level monitoring, governance timelines, and regulatory mapping built from archived source documents and historical version tracking.

Frequently Asked Questions

What does ActiveCampaign's Total Liability Capped at Amount Paid for Services clause do?

Users who have paid nothing receive no monetary recovery from ActiveCampaign regardless of the nature or severity of any claim, and paying users are capped at their paid amount.

How does this clause affect you?

Your maximum financial recovery from ActiveCampaign for any claim under the Terms or related to the Services is capped at what you paid, which may be zero.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 291 platforms. See the full comparison.

Is ConductAtlas affiliated with ActiveCampaign?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by ActiveCampaign.