Provision record
23andMe · 23andMe Privacy Statement · View original document ↗

Account Deletion and Sample Discard

Medium severity High confidence Explicit document language Common · 289 of 352 platforms
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Document Record

What it is

You can permanently delete your 23andMe account, which also removes you from Research and destroys your physical DNA sample, but this action is irreversible and cannot be undone.

This analysis describes what 23andMe's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The policy grants users a meaningful deletion right that includes destruction of the physical biological sample, but the irreversibility of the action means users who delete cannot recover their data or sample, and data already shared with third parties before deletion is not affected.

Clause Stability Stable

0
Changes
5
Months Monitored
May 10, 2026
First Seen
May 22, 2026
Last Seen
This clause type exists across 5149 other provisions on other platforms.

Change history

modified May 21, 2026

Previous version had empty excerpt; current version now provides specific language about automatic opt-out from Research and irreversible sample discard upon account deletion.

View full change record →

Consumer impact (what this means for users)

Account deletion triggers automatic opt-out from Research participation and physical sample discard, but the policy states the process cannot be cancelled or reversed, meaning users who delete lose access to all genetic reports and cannot restore their account or biological sample.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Close Your Account
    Sign in at you.23andme.com, go to Settings, and locate the account deletion option. Confirm your choice to permanently delete your account, opt out of Research, and discard your DNA sample. This action cannot be reversed.

How other platforms handle this

Square Medium

You may contact our privacy team with any requests of disclosure, correction, or deletion of your personal information. You may also request suspension of use or suspension of sharing of your personal information with certain third parties.

Google Cloud Medium

You and your organization's administrator can access several types of Service Data directly from Google Cloud, including your account information, billing contact information, payment and transaction information, as well as product and communication settings and configurations.

Notion Medium

If you registered to use Notion's Services with such an email address, but you do not use the Services in connection with your organization...you may transfer your account to a different email address.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
You can delete your 23andMe account any time. If you do, we will automatically opt you out of Research and discard your sample. Keep in mind this process cannot be cancelled or reversed.

Excerpt from 23andMe's Privacy Statement

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

REGULATORY LANDSCAPE: The account deletion mechanism is relevant to GDPR Article 17 right to erasure, CCPA deletion rights under California law, and the California Genetic Information Privacy Act.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →

Applicable regulations

BIPA
Illinois, USA
CCPA/CPRA
California, USA
Connecticut Data Privacy Act Amendments
US-CT
CAN-SPAM
United States Federal
FTC Act Section 5
United States Federal
GDPR
European Union
HIPAA
United States Federal
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
Universal Opt-Out Mechanism Expansion 2026
US

Provision details

Document information
Document
23andMe Privacy Statement
Entity
23andMe
Document last updated
May 5, 2026
Tracking information
First tracked
May 12, 2026
Last verified
May 12, 2026
Record ID
CA-P-008857
Document ID
CA-D-00148
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
dc3df5a6c7d5e8a0428d5086d3cf2f15f5072911b18402048166183c31b60dd4
Analysis generated
May 12, 2026 13:37 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: 23andMe
Document: 23andMe Privacy Statement
Record ID: CA-P-008857
Captured: 2026-05-12 13:37:21 UTC
SHA-256: dc3df5a6c7d5e8a0…
URL: https://conductatlas.com/platform/23andme/23andme-privacy-statement/provision/CA-P-008857/account-deletion-and-sample-discard/
Accessed: Sept. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

Other risks in this policy

Related Analysis

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Frequently Asked Questions

What does 23andMe's Account Deletion and Sample Discard clause do?

The policy grants users a meaningful deletion right that includes destruction of the physical biological sample, but the irreversibility of the action means users who delete cannot recover their data or sample, and data already shared with third parties before deletion is not affected.

How does this clause affect you?

Account deletion triggers automatic opt-out from Research participation and physical sample discard, but the policy states the process cannot be cancelled or reversed, meaning users who delete lose access to all genetic reports and cannot restore their account or biological sample.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 289 platforms. See the full comparison.

Is ConductAtlas affiliated with 23andMe?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by 23andMe.