Epic Games updated the email address for filing arbitration demands with NAM (the National Arbitration and Mediation organization). The old email address was replaced with a new one: commercial@namadr.com. This is a technical administrative update that affects how consumers contact NAM if they need to pursue arbitration rather than court litigation under Epic's dispute resolution terms.
Epic Games changed the email address consumers should use if they want to file an arbitration demand with NAM instead of pursuing litigation in court. The new email is commercial@namadr.com. This is a procedural clarification that may make the arbitration process slightly more efficient by routing requests to the correct department, but does not change consumers' rights or obligations under the arbitration clause itself.
If consumers need to file an arbitration demand with NAM as an alternative to court litigation, they now have the correct, department-specific email address to ensure their request reaches the right handler and is processed efficiently.
Updated NAM email address from generic address to commercial@namadr.com for filing arbitration demands.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
This is an administrative update to the arbitration contact procedure in Epic's Terms of Service. The change updates the email address for filing Demand for Arbitration with NAM (National Arbitration and Mediation) to a more specific departmental address. This is a non-material procedural correction that clarifies the proper contact point for arbitration filings. No new legal obligations are created; this is a housekeeping edit to ensure arbitration requests reach the correct handler. Compliance review is not required unless the organization is specifically tracking arbitration clause procedural changes.
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