Provisions Index

Verizon's terms are governed by the laws of a specific state (typically New Jersey or the state where you reside), which determines what legal protections apply to your agreement....

Why it matters: The state whose law governs your agreement determines what rights you have, and choosing a state favorable to Verizon may limit protections you would otherwise have in your home state....

Verizon discloses its network management practices, including potential throttling or speed reductions during periods of congestion or for certain types of data usage....

Why it matters: Verizon may slow down your internet speeds under certain conditions, which can affect your experience even if you are on an 'unlimited' plan....

California residents have additional rights under the CCPA/CPRA, including the right to know what data Verizon collects, request deletion, and opt out of the sale or sharing of personal information....

Why it matters: California residents have stronger legal protections than most other US customers, including the right to delete their data and stop Verizon from selling or sharing it with third parties....

When you submit content through Verizon's platforms or services, you grant Verizon a license to use, reproduce, and distribute that content....

Why it matters: Content you create or share through Verizon's services may be used by the company for its own purposes, including marketing, without additional compensation to you....

In some states, Verizon's wireline services are governed by state-approved tariffs that set out specific service terms, rates, and conditions that may differ from general terms....

Why it matters: State tariffs may provide you with additional protections or impose specific obligations on Verizon that the general terms do not cover, and knowing your state's tariff can help you understand your full rights....

You agree to protect and compensate Verizon for any legal claims or costs arising from your misuse of Verizon's services or violation of the terms....

Why it matters: If your use of Verizon's service causes the company legal trouble, you may be personally responsible for covering Verizon's legal fees and damages, which can be substantial....

Disputes between Slack and its customers must be resolved through individual arbitration rather than in court, and customers give up their right to join class-action lawsuits against Slack....

Why it matters: This provision removes your organization's ability to sue Slack in court or participate in a class action, which can significantly limit legal remedies in the event of a serious dispute....

Slack's total financial liability to a customer for any claim is capped at the amount the customer paid Slack in the 12 months before the claim arose....

Why it matters: If Slack causes significant harm — such as a data breach affecting your organization — your ability to recover damages is strictly limited to what you paid Slack in the past year, regardless of actual losses....

By using Slack, your organization grants Slack a license to access, use, and process the data you put into the platform to operate and improve its services....

Why it matters: Slack's right to use Customer data — including messages and files — to improve its products means your business communications may inform Slack's product development, subject to applicable privacy terms....

If a third party sues Slack because of something your organization did — such as uploading infringing content or violating the Acceptable Use Policy — your organization must cover Slack's legal costs and damages....

Why it matters: This clause creates significant financial exposure for Customer organizations if users misuse the platform, share unauthorized content, or violate third-party rights through Slack....

Your employer (as the Slack Customer) has full administrative control over your workspace, including the ability to access, monitor, export, or delete your messages and files....

Why it matters: Individual users of Slack at work should be aware that their employer — not Slack — controls their workspace data and may access their communications without notice....

Slack can suspend or terminate your organization's access to the service if it believes your organization has violated the agreement or Acceptable Use Policy, sometimes without advance notice....

Why it matters: Slack's unilateral right to suspend or terminate service — potentially without prior notice — could disrupt business operations for organizations that rely on Slack for critical communications....

Slack retains ownership of its platform, technology, and any improvements it develops. Your organization retains ownership of the data and content you upload, but grants Slack a license to use it....

Why it matters: Understanding IP ownership is important for organizations to ensure that proprietary business information shared on Slack remains their property and is not claimed by Slack....

Disputes under this agreement are governed by the laws of California, and any court proceedings (where permitted) must be brought in California....

Why it matters: Organizations outside California must litigate or arbitrate under California law and in California courts, which may increase legal costs and complexity for international or out-of-state customers....

For customers whose use of Slack involves processing personal data under GDPR or similar laws, Slack offers a Data Processing Addendum that must be separately executed to govern that data processing....

Why it matters: Organizations subject to GDPR or CCPA must ensure they have an executed DPA with Slack; without it, their use of Slack for personal data processing may not comply with applicable privacy law....

By agreeing to the MSA, your organization and all its users must comply with Slack's Acceptable Use Policy, which restricts certain types of content and behaviors on the platform....

Why it matters: Violations of the AUP — even by individual employees — can trigger account suspension or termination, making organizational oversight of user behavior important....

Slack acknowledges that some of its data sharing with advertising and analytics partners may qualify as a 'sale' or 'sharing' of personal data under California law, and provides California residents with the right to opt out....

Why it matters: California residents have a legal right under CCPA/CPRA to stop Slack from sharing their personal data with third parties for advertising or cross-context behavioral targeting purposes....

Users in the EU and UK have rights to access, correct, delete, restrict, or port their personal data, and can object to certain processing, with requests directed to privacy@slack.com....

Why it matters: EU and UK users have legally enforceable rights over their personal data held by Slack, including the right to have it deleted and the right to receive a copy in a portable format....

Slack transfers personal data from the EU, UK, and Switzerland to the United States and other countries, relying on Standard Contractual Clauses (SCCs) and other approved transfer mechanisms to comply with data protection law....

Why it matters: Cross-border data transfers of EU/UK personal data to the US must be legally justified under GDPR, and the adequacy of SCCs remains subject to regulatory and judicial scrutiny, creating ongoing compliance risk....

Slack may use data from its services to train and improve AI and machine learning models, though Customer Data (enterprise workspace content) is subject to customer controls and separate contractual terms....

Why it matters: Your messages, files, and usage data may be used to train Slack's AI features, which could raise concerns about how sensitive business communications are processed and retained....

Slack shares personal data with its parent company Salesforce and affiliated entities for business operations, product integration, and potentially marketing purposes....

Why it matters: As a Salesforce subsidiary, Slack may share your data across a large corporate ecosystem, meaning your Slack data could inform Salesforce CRM profiles and other products you may not be aware of....

Slack distinguishes between 'Customer Data' (content within enterprise workspaces, controlled by the business customer) and other personal data (collected by Slack directly), with different privacy rules applying to each....

Why it matters: If you use Slack through your employer, your employer — not you — controls most of the privacy decisions about your messages and files, including whether they can be accessed, exported, or reviewed by management....

Slack uses cookies, pixel tags, and similar tracking technologies on its website and within the platform to collect information about user behavior for analytics, advertising, and personalization purposes....

Why it matters: Tracking technologies allow Slack and its partners to build profiles of your behavior across the web, which can affect the ads you see and how your data is shared with third-party advertisers....

Slack retains personal data for as long as necessary to provide its services, comply with legal obligations, resolve disputes, and enforce agreements, with specific retention periods varying by data type....

Why it matters: Slack may retain your personal data — including messages and usage history — for extended periods even after you stop using the service, unless you actively request deletion....

Slack's services are not directed at children under 16 (or a higher age in certain jurisdictions), and Slack states it does not knowingly collect personal data from minors....

Why it matters: If a minor does create an account, Slack's policy provides for deletion of their data upon discovery, but the burden is on parents or guardians to notify Slack....

Slack shares personal data with third-party vendors and service providers that perform services on its behalf, such as hosting, analytics, customer support, and payment processing....

Why it matters: Your personal data flows to a range of third-party companies beyond Slack itself, and while Slack states these providers are contractually bound to protect the data, users have no direct relationship with or visibility into these vendors....

If you have a legal dispute with DocuSign, you must resolve it through binding arbitration rather than going to court, and you cannot join a class action lawsuit against the company....

Why it matters: This provision removes your right to sue DocuSign in court and prevents you from joining other users in a collective legal action, significantly limiting your legal recourse if something goes wrong....

DocuSign's total financial responsibility to you for any claims is capped at the amount you paid them in the 12 months before the claim arose — regardless of how serious the harm was....

Why it matters: Even if DocuSign causes significant harm — such as a data breach affecting your legally binding documents — your ability to recover financial compensation is severely restricted....

You agree to protect DocuSign from any legal claims or costs that arise from your use of the service, including claims brought by third parties....

Why it matters: This clause means you could be personally responsible for legal fees and damages that DocuSign faces because of how you use the platform, including mistakes or misuse of electronic signature workflows....

When you upload documents or content to DocuSign, you give DocuSign a license to use, store, and process that content to operate and improve its services....

Why it matters: The documents you upload — which may include sensitive contracts, personal information, and legally binding agreements — are licensed to DocuSign for their business purposes, which users may not fully anticipate....

DocuSign can change these terms at any time by posting updated terms on their website and may notify you by email, with continued use of the service constituting acceptance....

Why it matters: Your rights and obligations under this agreement can change without your explicit consent, and continuing to use DocuSign after changes are posted means you've agreed to the new terms....

DocuSign can suspend or terminate your account at any time, including for violations of its acceptable use policy, and may not be required to give you advance notice....

Why it matters: If your account is suspended, you may lose access to documents you've sent or received for signature, which could have significant legal and business consequences....

You are prohibited from using DocuSign for illegal purposes, to send spam, to harass others, or in ways that violate third-party rights, and violating these rules can lead to account termination....

Why it matters: Violations of the acceptable use policy can result in immediate account suspension, cutting off access to your documents and workflows without prior notice....

Disputes with DocuSign are governed by the laws of the State of Washington, and any court proceedings (where permitted) must be brought in courts located in King County, Washington....

Why it matters: If you need to take legal action against DocuSign outside of arbitration, you may have to do so in Washington State courts, which could be geographically and financially challenging for users in other states or countries....

DocuSign's handling of your personal data is governed by its separate Privacy Policy and, for business customers, a Data Processing Agreement, which are incorporated into these terms by reference....

Why it matters: Your data rights and protections are detailed in separate documents — if you only read the Terms of Service, you may not understand the full scope of how your personal information is collected, used, and shared....

DocuSign shares your personal data with advertising partners and third-party analytics providers, which may be considered a 'sale' or 'sharing' of personal information under California law....

Why it matters: This means your data may be used to target you with ads outside of DocuSign, and California residents have the right to opt out of this....

DocuSign transfers personal data from the EU and UK to the United States and other countries using Standard Contractual Clauses (SCCs) approved by the European Commission....

Why it matters: EU and UK users' data is processed outside their home jurisdiction, which carries regulatory risk if transfer mechanisms are challenged or invalidated....

DocuSign acts as a data controller when handling your data for its own purposes (like marketing), but acts as a data processor when handling data on behalf of business customers who use DocuSign's platform....

Why it matters: If you sign a document sent by a company using DocuSign, that company — not DocuSign — is primarily responsible for how your data is used, which affects where you direct privacy complaints....

DocuSign uses cookies, web beacons, pixels, and similar tracking technologies on its websites and in its products to collect data about your device, behavior, and usage patterns....

Why it matters: These technologies collect data about your online activity even outside of document signing, and some of this data is shared with third-party advertising and analytics partners....

DocuSign allows users to request access to, deletion of, correction of, or a portable copy of their personal data, with specific rights varying based on your location....

Why it matters: These rights let you control what data DocuSign holds about you, but the scope of rights differs significantly depending on whether you are in the EU, UK, California, or another jurisdiction....

DocuSign retains your personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements....

Why it matters: Your data may be retained for extended periods even after you stop using DocuSign, and the retention period is not precisely defined, giving DocuSign broad discretion....

DocuSign may use your contact information to send you promotional emails and marketing communications, but you can opt out at any time using an unsubscribe link or through your account settings....

Why it matters: If you have signed up for a free trial or used DocuSign, you may receive marketing emails unless you actively opt out....

DocuSign's services are not directed at children under 13 (or a higher age threshold in some jurisdictions), and DocuSign states it does not knowingly collect personal data from children....

Why it matters: If a child has inadvertently provided data to DocuSign, parents or guardians can request its deletion....

DocuSign may disclose your personal data to law enforcement agencies, courts, or government authorities in response to lawful requests, subpoenas, or to protect its legal rights....

Why it matters: Your data held by DocuSign, including signed documents, could be disclosed to government authorities without your prior knowledge in response to legal process....

California residents have the right to know what personal information DocuSign collects and sells, the right to delete it, the right to correct it, and the right to opt out of the sale or sharing of their data....

Why it matters: California residents have some of the strongest privacy rights in the US, and DocuSign is required to honor these rights, including providing a clear opt-out mechanism....

Redfin collects your precise location data from your device (if permitted) and also estimates your location from your IP address to customize your experience and show nearby listings....

Why it matters: Precise geolocation data is highly sensitive and can reveal where you live, work, or travel, and may be shared with third parties for advertising purposes....

Redfin shares your personal information with advertising partners and on social media platforms to show you targeted ads, both on Redfin and on other websites and apps....

Why it matters: Your browsing behavior, property searches, and account data may be used to build an advertising profile and shared with third-party ad networks beyond Redfin's direct control....

Redfin may record any phone calls you have with their agents or staff for training and quality assurance purposes....

Why it matters: You may not be explicitly notified at the start of every call that it is being recorded, and your recorded conversations are stored and could contain sensitive real estate or financial information....

If you use Redfin to buy or sell a home, Redfin collects detailed financial information including loan pre-approval documents, payment information, and property-related financial disclosures....

Why it matters: This is among the most sensitive personal and financial data a consumer can share, and its collection, storage, and potential sharing with partners warrants careful attention....

By consenting to receive calls and text messages from Redfin, you allow both Redfin and its partners and affiliates to contact you with marketing messages, and standard message and data rates may apply....

Why it matters: Your consent covers not just Redfin but also its partners and affiliates, potentially resulting in marketing contacts from companies you didn't directly engage with....