The policy states Zillow's services are not directed to children under 13, that Zillow does not knowingly collect personal data from children under 13, and that upon learning such data was collected, Zillow will promptly delete it. Parents or guardians may contact Zillow to request deletion of a child's data.
This analysis describes what Zillow's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes Zillow's stated compliance posture under the Children's Online Privacy Protection Act (COPPA), which prohibits operators of general audience websites from knowingly collecting personal data from children under 13 without verifiable parental consent. The deletion commitment upon discovery is consistent with standard COPPA compliance practice.
Under this clause, parents or guardians who believe a child under 13 has provided personal data to Zillow may contact Zillow to request deletion of that data. Zillow states it will promptly delete personal data upon learning it was provided by a child under 13.
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Compare across platforms →"Our websites and online services are not directed to, and we do not intend to or knowingly collect or solicit personal data from children under the age of 13. If you are under the age of 13, please do not use our websites or online services or otherwise provide us with any personal data either directly or by other means. If a child under the age of 13 has provided personal data to us, we encourage the child's parent or guardian to contact us as described below to request that we remove the personal data from our systems. If we learn that any personal data we collect has been provided by a child under the age of 13, we will promptly delete that personal data.Excerpt from Zillow's Privacy Notice
(1) REGULATORY LANDSCAPE: This provision directly engages COPPA, enforced by the FTC, which applies to operators of websites and online services directed to children under 13 or that have actual knowledge of collecting personal data …
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This provision establishes Zillow's stated compliance posture under the Children's Online Privacy Protection Act (COPPA), which prohibits operators of general audience websites from knowingly collecting personal data from children under 13 without verifiable parental consent. The deletion commitment upon discovery is consistent with standard COPPA compliance practice.
Under this clause, parents or guardians who believe a child under 13 has provided personal data to Zillow may contact Zillow to request deletion of that data. Zillow states it will promptly delete personal data upon learning it was provided by a child under 13.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zillow.