Wise · Wise Terms of Use

Fee and Exchange Rate Disclosure

Medium severity
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What it is

Wise charges fees that are listed on their website and can change over time; the exchange rate applied to your transfer is set when the transaction processes, not when you start it, which could result in a different rate than expected.

Change history

modified May 1, 2026

Previous version (Fee and Exchange Rate Terms) had empty excerpt; current version now explicitly discloses mid-market exchange rate methodology and timing of rate application.

View full change record →

Consumer impact (what this means for users)

For international money transfers, the final exchange rate applied to your funds is determined at processing time, not when you click send, which means exchange rate movements between initiation and processing can change the actual amount your recipient receives.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Dispute a Fee
    Within 180 days
    If you believe an incorrect fee or exchange rate was applied to your transfer, log into your Wise account and navigate to the relevant transaction. Use the Help Center to submit a dispute, referencing the transaction ID, the rate shown at initiation, and the rate applied at processing.

Cross-platform context

See how other platforms handle Fee and Exchange Rate Disclosure and similar clauses.

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Why it matters (compliance & risk perspective)

The exchange rate applied to your international transfer can differ from what you saw at initiation, meaning the amount received by the recipient may vary — this is particularly significant for large transfers.

View original clause language
The fees for using our Services are set out on our website and may be updated from time to time. When you send money internationally, we use the mid-market exchange rate, which is the midpoint between the buy and sell prices of two currencies. Our fees are charged separately and transparently. The exchange rate used for your transaction will be the rate at the time the transaction is processed, which may differ from the rate shown at the time you initiate a transaction.

Institutional analysis (Compliance & legal intelligence)

(1) REGULATORY FRAMEWORK: Fee and rate disclosures for remittance transfers are governed by EFTA's Remittance Transfer Rule (Regulation E, 12 CFR §1005.30-36), which requires Wise to disclose the exchange rate, fees, and the amount to be received before the consumer authorizes a transfer. The Dodd-Frank Act §1073 mandates that disclosed exchange rates be locked for at least 30 minutes for scheduled transfers. CFPB examination procedures for remittance transfer providers focus on accuracy of pre-payment disclosures. FTC Act Section 5 applies to any misleading fee or rate representations. (2)

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Compliance intelligence locked

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • CFPB
    The CFPB enforces the Remittance Transfer Rule under Regulation E, requiring accurate pre-payment disclosures of fees and exchange rates for international money transfers.
    File a complaint →

Provision details

Document information
Document
Wise Terms of Use
Entity
Wise
Document last updated
April 29, 2026
Tracking information
First tracked
April 27, 2026
Last verified
April 27, 2026
Record ID
CA-P-003631
Document ID
CA-D-00265
Evidence Provenance
Source URL
Wayback Machine
SHA-256
3d9a1b9d730a8c1d00ca26bf14405c61751504499ac27ada18a4a48715971c65
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Wise | Document: Wise Terms of Use | Record: CA-P-003631
Captured: 2026-04-27 15:18:55 UTC | SHA-256: 3d9a1b9d730a8c1d…
URL: https://conductatlas.com/platform/wise/wise-terms-of-use/fee-and-exchange-rate-disclosure/
Accessed: May 2, 2026
Classification
Severity
Medium
Categories

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