Provision record
Wise · Wise Terms of Use · View original document ↗

Customer Must Report Unauthorized Transactions Within 13 Months

High severity Explicit document language Common · 298 of 352 platforms
Stay ahead of the changes
Track Wise and get the diff the day its terms change.
Share 𝕏 Share in Share 🔒 PDF
ⓘ

This analysis describes what Wise's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Recent Activity

This document changed recently

Medium May 15, 2026

The updated terms now authorize Wise to accept incoming funds via FedNow, a new instant payment service. The agreement states that FedNow transactions are processed in real time and generally cannot be canceled or reversed once completed, distinguishing them from traditional transfers that may have reversal windows. The terms also establish that Wise may decline any incoming FedNow transaction at its discretion where required for security, compliance, or operational reasons, without specifying advance notice or appeal procedures. Users receiving FedNow payments should understand that such transfers become final immediately upon completion.

View change record →

How other platforms handle this

SoFi Medium

You must confirm any transaction...attempted online before relying on it being completed. It is your responsibility to verify the status of any attempted transaction by reviewing your accounts or contacting SoFi Customer Support.

Stripe Medium

If Stripe makes an Update available, User must implement it by the deadline stated in Stripe's notice. If no deadline is stated, then User must implement the Update within 30 days of the notice date.

Minecraft Medium

Own or control the server and continue to do so for the whole time that you charge for access to it

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
You must tell us about any unauthorized or incorrectly executed transactions immediately and no later than thirteen (13) months after the transaction date from when you become aware of the unauthorized transaction.

Excerpt from Wise's Terms of Use

Provision details

Document information
Document
Wise Terms of Use
Entity
Wise
Date stated by the document
May 14, 2026
As printed in Wise’s text (version CA-V-002643), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
May 5, 2026
Text quoted from version
CA-V-002643, captured May 15, 2026
Record ID
CA-P-050917
Document ID
CA-D-000526
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-002643)
1afd58c6a7895a6bc8d717400ac91299235db7d26db9cfde087a74d9da4616b4
Analysis generated
May 20, 2026 22:59 UTC
Methodology
Evidence
✓ Excerpt found verbatim in version CA-V-002643 (checked Oct. 5, 2026)
Citation Record
Entity: Wise
Document: Wise Terms of Use
Record ID: CA-P-050917
Version: CA-V-002643
Captured: 2026-05-15 00:36:06 UTC
SHA-256: 1afd58c6a7895a6b…
URL: https://conductatlas.com/platform/wise/wise-terms-of-use/provision/CA-P-050917/customer-must-report-unauthorized-transactions-within-13-months/
Accessed: Oct. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

Other risks in this policy

Get the research letter

Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.

Frequently Asked Questions

What does Wise's Customer Must Report Unauthorized Transactions Within 13 Months clause do?

The clause states: “You must tell us about any unauthorized or incorrectly executed transactions immediately and no later than thirteen (13) months after the transaction date from when you become aware of the unauthorized transaction.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 298 platforms. See the full comparison.

Is ConductAtlas affiliated with Wise?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Wise.