Wise may suspend, restrict, or close a consumer's account and terminate access to services at its sole discretion if it has reasonable concerns about security, suspected fraud, or suspected violations of the agreement or Acceptable Use Policy. The agreement states that Wise will provide notice of suspension and reasons as soon as practicable unless notification would be unlawful or compromise security measures.
This analysis describes what Wise's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision grants Wise broad unilateral authority to suspend or close accounts and restrict service access based on suspected violations or security concerns, with limited advance notice obligations. The 'sole discretion' language and the breadth of triggering conditions are operationally significant for consumers who rely on Wise accounts for financial access.
Interpretive note: The subjective threshold of 'reasonable concerns' and 'sole discretion' creates ambiguity regarding the operational criteria applied; enforceability of fund holds may depend on applicable state money transmitter regulations.
The updated terms now authorize Wise to accept incoming funds via FedNow, a new instant payment service. The agreement states that FedNow transactions are processed in real time and generally cannot be canceled or reversed once completed, distinguishing them from traditional transfers that may have reversal windows. The terms also establish that Wise may decline any incoming FedNow transaction at its discretion where required for security, compliance, or operational reasons, without specifying advance notice or appeal procedures. Users receiving FedNow payments should understand that such transfers become final immediately upon completion.
View change record →Under these terms, Wise may suspend or close a consumer's account and restrict fund access based on reasonable concerns about security, fraud, or policy violations, at its sole discretion and with notice provided after the fact in some circumstances. The agreement also permits Wise to hold account balances if it reasonably believes the Acceptable Use Policy has been violated, to the extent permitted by law.
Cross-platform context
See how other platforms handle Account Suspension, Restriction, and Closure by Wise and similar clauses.
Compare across platforms →"We may suspend your Wise Account or your access to our Services. We may suspend your Profile or Wise Account, or restrict its functionality if we have reasonable concerns about: (a) the security of your Wise Account or your profile. (b) suspected unauthorized or fraudulent use of your Wise Account or our Services; or (c) suspected violations of this Agreement or the Additional Documents, including our Acceptable Use Policy. ... If we believe that any of the activities listed in this Section 8 have been taken by you, we may take several actions to protect Wise, its customers and others, at any time and at our sole discretion.Excerpt from Wise's Terms of Use
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This provision grants Wise broad unilateral authority to suspend or close accounts and restrict service access based on suspected violations or security concerns, with limited advance notice obligations. The 'sole discretion' language and the breadth of triggering conditions are operationally significant for consumers who rely on Wise accounts for financial access.
Under these terms, Wise may suspend or close a consumer's account and restrict fund access based on reasonable concerns about security, fraud, or policy violations, at its sole discretion and with notice provided after the fact in some circumstances. The agreement also permits Wise to hold account balances if it reasonably believes the Acceptable Use Policy has been violated, to …
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