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This provision establishes the operative dispute resolution framework for a defined category of transactions by incorporating federal regulatory standards rather than establishing proprietary procedures. The 60-day notification window creates a procedural deadline that determines eligibility for error remediation under the applicable regulatory regime.
Users operating the Venmo Debit Card or conducting transactions covered by the Electronic Fund Transfer Act are subject to Regulation E's error resolution procedures and liability standards. The terms condition refund eligibility for unauthorized transactions on notification to Venmo within 60 days of the error's appearance on the statement.
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"For transactions involving your Venmo Debit Card or other transactions covered by the Electronic Fund Transfer Act, your liability for unauthorized transactions and our error resolution procedures are governed by Regulation E. You must notify us within 60 days of the statement date on which the error appeared. If you fail to notify us within this period, you may not be entitled to a refund of the unauthorized amount.— Excerpt from Venmo's Venmo User Agreement
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This provision establishes the operative dispute resolution framework for a defined category of transactions by incorporating federal regulatory standards rather than establishing proprietary procedures. The 60-day notification window creates a procedural deadline that determines eligibility for error remediation under the applicable regulatory regime.
Users operating the Venmo Debit Card or conducting transactions covered by the Electronic Fund Transfer Act are subject to Regulation E's error resolution procedures and liability standards. The terms condition refund eligibility for unauthorized transactions on notification to Venmo within 60 days of the error's appearance on the statement.
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