If you have a legal dispute with Udemy, you must resolve it one-on-one through a private arbitration process rather than suing in court, and you cannot join a class action lawsuit against Udemy.
This analysis describes what Udemy's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The arbitration requirement establishes a mandatory dispute resolution mechanism that applies to covered claims between users and Udemy, with specified carve-outs for small claims and intellectual property injunctions. The class action waiver restricts users from aggregating claims with other users in consolidated proceedings.
This provision removes your right to a jury trial and bars you from joining class action lawsuits against Udemy, meaning you must pursue any claim individually through arbitration, which is costly and often impractical for small-value disputes.
How other platforms handle this
You and Teachable agree to resolve any disputes through final and binding arbitration, except as set forth under Exceptions to Agreement to Arbitrate below. You also agree that disputes will only be resolved on an individual basis and not as a class, consolidated, or representative action.
Any dispute arising from or relating to the subject matter of these Terms shall be finally settled by arbitration in San Francisco County, California, in accordance with the Streamlined Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. ("JAMS") then in effect, by ...
THESE TERMS REQUIRE THE USE OF ARBITRATION (SECTION 12.2) ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMIT THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.
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"You and Udemy agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof or the use of the Services will be settled by binding arbitration between you and Udemy, except that each party retains the right to bring an individual action in small claims court and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights. You acknowledge and agree that you and Udemy are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding.— Excerpt from Udemy's Udemy Terms of Use
(1) REGULATORY FRAMEWORK: This provision implicates the Federal Arbitration Act (FAA) 9 U.S.C. §1 et seq. as the primary enforcement mechanism. California courts have scrutinized class action waivers under California Civil Code §1668 and the California Supreme Court's ruling in McGill v. Citibank, N.A. (2017) 2 Cal.5th 945, which held that waivers of public injunctive relief are unenforceable under California law. The FTC Act Section 5 may apply if the arbitration clause is found to constitute an unfair practice. EU users may be protected under Directive 93/13/EEC on unfair contract terms, which may render mandatory arbitration clauses unenforceable in EU member states. The primary enforcement authority in the US is the FTC and State AGs; in the EU, national consumer protection authorities. (2)
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The arbitration requirement establishes a mandatory dispute resolution mechanism that applies to covered claims between users and Udemy, with specified carve-outs for small claims and intellectual property injunctions. The class action waiver restricts users from aggregating claims with other users in consolidated proceedings.
This provision removes your right to a jury trial and bars you from joining class action lawsuits against Udemy, meaning you must pursue any claim individually through arbitration, which is costly and often impractical for small-value disputes.
ConductAtlas has identified this type of provision across 11 platforms. See the full comparison.
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