Instead of going to court, you and Uber must resolve almost all disputes through private arbitration, and you cannot join a class action lawsuit against Uber.
This analysis describes what Uber's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes the procedural framework for dispute resolution by mandating arbitration as the exclusive mechanism and eliminating class-based proceedings. The arbitration requirement applies to all disputes regardless of when the claim arises relative to the agreement date.
If you experience a problem with Uber, such as an overcharge, a safety incident, or a data privacy violation, you will generally be required to pursue that claim individually through arbitration rather than in court or as part of a group lawsuit, which can make pursuing small-value claims economically impractical.
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You and Teachable agree to resolve any disputes through final and binding arbitration, except as set forth under Exceptions to Agreement to Arbitrate below. You also agree that disputes will only be resolved on an individual basis and not as a class, consolidated, or representative action.
Any dispute arising from or relating to the subject matter of these Terms shall be finally settled by arbitration in San Francisco County, California, in accordance with the Streamlined Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. ("JAMS") then in effect, by ...
THESE TERMS REQUIRE THE USE OF ARBITRATION (SECTION 12.2) ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMIT THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.
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"You and Uber agree that any dispute, claim or controversy arising out of or relating to: (a) these Terms or the existence, breach, termination, enforcement, interpretation or validity thereof, or (b) your access to or use of the Services at any time, whether before or after the date you agreed to the Terms, will be settled by binding arbitration between you and Uber, and not in a court of law. You acknowledge and agree that you and Uber are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding.— Excerpt from Uber's Uber Terms of Use
REGULATORY LANDSCAPE: This provision implicates the Federal Arbitration Act (FAA) in the US, which generally supports enforcement of such clauses, but also engages EU Directive 93/13/EEC on unfair contract terms and EU Directive 2013/11/EU on consumer ADR, both of which may render mandatory arbitration clauses in consumer contracts unenforceable in EU/EEA jurisdictions. The FTC has issued guidance on unfair or deceptive practices relevant to arbitration notice adequacy. In the UK, the Consumer Rights Act 2015 may also limit enforceability. GOVERNANCE EXPOSURE: High. The class action waiver combined with mandatory arbitration creates significant exposure in multi-jurisdictional operations. EU and UK enforcement authorities have historically scrutinized or declined to enforce such clauses in consumer-facing agreements. California courts have also occasionally limited enforcement depending on unconscionability analysis. JURISDICTION FLAGS: EU/EEA and UK users face the highest jurisdictional exposure, as mandatory consumer arbitration clauses are broadly restricted under consumer protection law in those regions. California residents may have additional protections under state consumer protection statutes. Users in jurisdictions that have adopted the UNCITRAL Model Law or equivalent consumer arbitration limitations should be evaluated separately. CONTRACT AND VENDOR IMPLICATIONS: For B2B procurement teams, note that this clause applies to individual user accounts and may not directly govern commercial agreements, but the broad language covering 'access to or use of the Services at any time' could be interpreted to extend beyond purely personal use contexts. Vendor contracts referencing Uber platform terms should confirm whether this arbitration clause flows through to third-party relationships. COMPLIANCE CONSIDERATIONS: Legal teams should verify that the 30-day opt-out notice mechanism is prominently disclosed and accessible at the point of account creation, and should assess whether the opt-out process meets GDPR and consumer contract transparency requirements for EU users. The clause should be reviewed against applicable state arbitration laws and any regulatory guidance issued after the effective date of these terms.
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Coinbase's User Agreement includes a mandatory arbitration clause that most users may not have reviewed. Here is what the clause states and how the opt-out process works.
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This provision establishes the procedural framework for dispute resolution by mandating arbitration as the exclusive mechanism and eliminating class-based proceedings. The arbitration requirement applies to all disputes regardless of when the claim arises relative to the agreement date.
If you experience a problem with Uber, such as an overcharge, a safety incident, or a data privacy violation, you will generally be required to pursue that claim individually through arbitration rather than in court or as part of a group lawsuit, which can make pursuing small-value claims economically impractical.
ConductAtlas has identified this type of provision across 132 platforms. See the full comparison.
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