Twilio loads multiple third-party tracking scripts on its website that collect information about your browsing behavior, device, and identity, which may be shared with advertising and analytics companies.
This analysis describes what Twilio's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes the operational infrastructure for data collection on Twilio's website and identifies the specific vendor platforms responsible for processing visitor data, which affects the scope of data collection and the parties with access to visitor information.
The updated Privacy Notice now explicitly discloses that Twilio is subject to FTC investigatory and enforcement powers, clarifying the regulatory oversight applying to the company. The policy also establishes an opt-out right allowing users to prevent disclosure of their data to third parties (other than service providers) or use of data for purposes materially different from the original collection purpose. You can exercise this opt-out by contacting Twilio through the mechanisms described in the privacy notice.
View change record →The updated notice establishes more explicit disclosures of Twilio's Data Privacy Framework certifications and specifies the legal hierarchy governing data processing. Under the revised policy, the DPF Principles now take precedence if they conflict with other terms in the privacy notice. The updated language also clarifies your right to opt out of third-party disclosures (except to service providers acting on Twilio's behalf) and to opt out of uses that materially differ from original collection purposes. You can exercise these choices by contacting privacy@twilio.com.
View change record →The updated Privacy Notice now provides more detailed explanations of how Twilio collects and processes personal data, including explicit definitions of what constitutes personal data and descriptions of direct relationships (when you create an account or opt into communications) versus indirect relationships (when you are a customer of one of Twilio's customers). The revised language establishes that Twilio acts as a data controller and determines how and why personal data is processed, subject to applicable law. The notice states it aims to be transparent about data use and to explain how you can exercise your rights, but the change itself does not modify what data is collected, how it is used, or what rights or controls are available to you.
View change record →Your device identifiers, browsing behavior, and inferred data are collected by multiple third-party vendors when you visit twilio.com, and this data may be used for targeted advertising and cross-site tracking.
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<!-- OneTrust Cookies Consent Notice start for arlo.com --> <script async data-cfasync="false" type="text/javascript" src="https://cdn.cookielaw.org/consent/dabf8452-cb28-42ac-b994-02f10392b33c/OtAutoBlock.js"></script> <script async data-cfasync="false" src="https://cdn.cookielaw.org/scripttemplate...
We automatically collect certain information from your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Service, we collect information about the individual web pages or products th...
Cookies are small data files that are commonly stored on your device when you access websites and online services. The text in a cookie contains a string of numbers and letters that may uniquely identify a device and can contain other information as well. This allows the web server to recognize your...
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"Google Tag Manager is used on twilio.com alongside Adobe Launch (Adobe DTM), Segment analytics, and Visual Website Optimizer (VWO). These scripts are loaded via the page's <head> element and collect behavioral, device, and identifier data from website visitors.— Excerpt from Twilio's Twilio Privacy Notice
REGULATORY FRAMEWORK: This provision implicates GDPR Art. 6(1)(a) (consent as lawful basis for non-essential cookies), EU ePrivacy Directive 2002/58/EC (as amended), UK PECR (Privacy and Electronic Communications Regulations 2003), and CCPA §1798.100 regarding the sale/sharing of personal information collected via tracking pixels. The Irish DPC and UK ICO hold primary enforcement authority for EU/UK aspects; the CPPA enforces CCPA provisions in California.
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This provision establishes the operational infrastructure for data collection on Twilio's website and identifies the specific vendor platforms responsible for processing visitor data, which affects the scope of data collection and the parties with access to visitor information.
Your device identifiers, browsing behavior, and inferred data are collected by multiple third-party vendors when you visit twilio.com, and this data may be used for targeted advertising and cross-site tracking.
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