This analysis describes what Twilio's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
An explicit no-sale commitment addresses a key consumer privacy concern and, depending on jurisdiction, carries legal weight under laws like the CCPA.
Interpretive note: The excerpt contains two related but independently stated propositions (general no-sale of data; specific no-sale/no-share of mobile information for marketing). The canonical claim states both because they are closely related and the second is a specific subset of the first; however they could be treated as independent. The primary proposition is the general no-sale commitment.
The updated terms establish explicit certification under the EU-U.S., UK, and Swiss-U.S. Data Privacy Frameworks, meaning Twilio commits to comply with DPF Principles in processing personal data from those regions. The policy now states that Twilio remains liable if third-party processors acting on its behalf violate DPF Principles, unless Twilio proves it was not responsible for the violation. The revised language adds specific opt-out rights: you can opt out of disclosure of your personal data to third parties (other than service providers following Twilio's instructions) or use of your data for purposes materially different from the original collection purpose. For UK residents, the policy establishes a 30-day acknowledgment timeline for complaints and clarifies that unresolved complaints may be escalated to the UK Information Commissioner's Office. You can exercise these rights by contacting privacy@twilio.com.
View change record →A reader's personal data and mobile information will not be sold to third parties, and mobile information will not be shared with third parties for marketing or promotional purposes.
How other platforms handle this
We do not sell/share your information to any third parties as part of these services, nor does our service provider.
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We may share your Personal Data with Service Providers, Third-Party Vendors, Consultants, and other Business Partners in order to provide Services on our behalf...
"we do not sell your data to third parties... no mobile information will be shared with or sold to any third parties for marketing or promotional purposes.Excerpt from Twilio's Privacy Notice
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An explicit no-sale commitment addresses a key consumer privacy concern and, depending on jurisdiction, carries legal weight under laws like the CCPA.
A reader's personal data and mobile information will not be sold to third parties, and mobile information will not be shared with third parties for marketing or promotional purposes.
ConductAtlas has identified this type of provision across 281 platforms. See the full comparison.
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