The notice provides a Japanese-language version of the privacy notice at a separate URL (twilio.com/ja-jp/legal/privacy) and includes hreflang metadata indicating the notice is available in English (en-us) and Japanese (ja-jp), suggesting Twilio has provided localized privacy disclosures for at least two jurisdictions.
This analysis describes what Twilio's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The availability of region-specific privacy notice versions indicates Twilio has structured its privacy disclosures to address jurisdictional variation, which is relevant for assessing the adequacy of disclosures to users in different markets, including Japan (Act on the Protection of Personal Information) and US/EU markets.
Interpretive note: The full substantive text of the privacy notice was truncated in the provided document; regional rights provisions and their specific content cannot be directly assessed from the available page source.
The updated Privacy Notice now explicitly discloses that Twilio is subject to FTC investigatory and enforcement powers, clarifying the regulatory oversight applying to the company. The policy also establishes an opt-out right allowing users to prevent disclosure of their data to third parties (other than service providers) or use of data for purposes materially different from the original collection purpose. You can exercise this opt-out by contacting Twilio through the mechanisms described in the privacy notice.
View change record →The updated notice establishes more explicit disclosures of Twilio's Data Privacy Framework certifications and specifies the legal hierarchy governing data processing. Under the revised policy, the DPF Principles now take precedence if they conflict with other terms in the privacy notice. The updated language also clarifies your right to opt out of third-party disclosures (except to service providers acting on Twilio's behalf) and to opt out of uses that materially differ from original collection purposes. You can exercise these choices by contacting privacy@twilio.com.
View change record →The updated Privacy Notice now provides more detailed explanations of how Twilio collects and processes personal data, including explicit definitions of what constitutes personal data and descriptions of direct relationships (when you create an account or opt into communications) versus indirect relationships (when you are a customer of one of Twilio's customers). The revised language establishes that Twilio acts as a data controller and determines how and why personal data is processed, subject to applicable law. The notice states it aims to be transparent about data use and to explain how you can exercise your rights, but the change itself does not modify what data is collected, how it is used, or what rights or controls are available to you.
View change record →Indicates commitment to supporting multiple regional privacy frameworks and languages, though specific details are not provided in the excerpt.
View full change record →This provision establishes that twilio.com offers privacy notices in English and Japanese, with region-specific URLs. Users in supported language markets can access disclosures in their language, which may affect the adequacy of informed consent under local law.
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When you use them, we'll validate your request by verifying your identity (for example, by confirming that you're signed in to your Google Account).
Not be Discriminated Against by us for exercising your privacy rights.
You may contact our privacy team with any requests of disclosure, correction, or deletion of your personal information. You may also request suspension of use or suspension of sharing of your personal information with certain third parties.
1) REGULATORY LANDSCAPE: The provision of a Japanese-language privacy notice engages Japan's Act on the Protection of Personal Information (APPI), which includes disclosure and consent obligations for foreign operators processing Japanese residents' data.
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The availability of region-specific privacy notice versions indicates Twilio has structured its privacy disclosures to address jurisdictional variation, which is relevant for assessing the adequacy of disclosures to users in different markets, including Japan (Act on the Protection of Personal Information) and US/EU markets.
This provision establishes that twilio.com offers privacy notices in English and Japanese, with region-specific URLs. Users in supported language markets can access disclosures in their language, which may affect the adequacy of informed consent under local law.
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