Twilio · Twilio Privacy Notice

Cookie Consent and TrustArc Consent Management

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Why it matters

Your ability to control whether Twilio and its advertising partners track your browsing behavior depends entirely on whether the TrustArc consent tool is properly configured and honors your choices, including signals from privacy tools like the Global Privacy Control.

Consumer impact

Visiting twilio.com results in your personal data — including device identifiers, IP address, browsing behavior, and inferred interests — being collected and shared with third-party advertising and analytics vendors such as Google Tag Manager, Adobe Launch, and Twilio's own Segment platform. California residents are classified as potentially subject to 'sale' or 'sharing' of personal information under CPRA, triggering opt-out rights for cross-context behavioral advertising. You can opt out of behavioral advertising cookies by using the TrustArc cookie consent tool displayed on the Twilio website.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Opt Out of Arbitration
    Visit twilio.com and click the TrustArc consent icon at the bottom-left of any page. In the consent manager, select 'Manage Preferences' and deselect advertising and analytics cookies, then save your preferences.

Applicable agencies

  • FTC
    The FTC has authority to enforce against deceptive consent mechanisms and failure to honor consumer opt-out requests for behavioral advertising under FTC Act Section 5.
    File a complaint →

Provision details

Document information
Document
Twilio Privacy Notice
Entity
Twilio
Document last updated
March 24, 2026
Tracking information
First tracked
April 1, 2026
Last verified
April 1, 2026
Record ID
CA-P-001329
Document ID
CA-D-00252
Evidence Provenance
Source URL
Wayback Machine
SHA-256
d0359ff58a61875ef828e118d09449ba9f578d4b98ab31a1c829a04584322f34
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Twilio | Document: Twilio Privacy Notice | Record: CA-P-001329
Captured: 2026-04-01 13:35:12 UTC | SHA-256: d0359ff58a61875e…
URL: https://conductatlas.com/platform/twilio/twilio-privacy-notice/cookie-consent-and-trustarc-consent-management/
Accessed: April 4, 2026
Classification
Severity
Medium
Categories

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