This analysis describes what Twilio's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause establishes Twilio's acknowledgment of California statutory consumer privacy rights and operationally commits the entity to providing mechanisms through which California residents may exercise these access, deletion, correction, and opt-out rights.
The updated Privacy Notice now explicitly discloses that Twilio is subject to FTC investigatory and enforcement powers, clarifying the regulatory oversight applying to the company. The policy also establishes an opt-out right allowing users to prevent disclosure of their data to third parties (other than service providers) or use of data for purposes materially different from the original collection purpose. You can exercise this opt-out by contacting Twilio through the mechanisms described in the privacy notice.
View change record →The updated notice establishes more explicit disclosures of Twilio's Data Privacy Framework certifications and specifies the legal hierarchy governing data processing. Under the revised policy, the DPF Principles now take precedence if they conflict with other terms in the privacy notice. The updated language also clarifies your right to opt out of third-party disclosures (except to service providers acting on Twilio's behalf) and to opt out of uses that materially differ from original collection purposes. You can exercise these choices by contacting privacy@twilio.com.
View change record →The updated Privacy Notice now provides more detailed explanations of how Twilio collects and processes personal data, including explicit definitions of what constitutes personal data and descriptions of direct relationships (when you create an account or opt into communications) versus indirect relationships (when you are a customer of one of Twilio's customers). The revised language establishes that Twilio acts as a data controller and determines how and why personal data is processed, subject to applicable law. The notice states it aims to be transparent about data use and to explain how you can exercise your rights, but the change itself does not modify what data is collected, how it is used, or what rights or controls are available to you.
View change record →California residents operating under these terms are authorized to exercise statutory rights to know what personal information Twilio collects and uses, request deletion or correction of personal information, and opt out of sale or sharing of personal data without facing discriminatory treatment.
How other platforms handle this
This Privacy Notice contains the following sections: ... 8. Additional Information for California Residents ... 9. Additional U.S. State Privacy Disclosures
If you are located in the European Economic Area, Switzerland, or the United Kingdom, you have the right to access, correct, or erase your personal data; the right to restrict or object to our processing of your personal data; the right to data portability; and, where our processing is based on your...
Depending on where you are located, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict processing of your personal information, the right to data portability, and the right to object to or withdraw consent for certain processi...
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"If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). These rights include: the right to know about the personal information we collect, use, disclose, and sell; the right to delete personal information we have collected from you; the right to correct inaccurate personal information; the right to opt out of the sale or sharing of your personal information; and the right not to be discriminated against for exercising your rights.— Excerpt from Twilio's Twilio Privacy Notice
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The clause establishes Twilio's acknowledgment of California statutory consumer privacy rights and operationally commits the entity to providing mechanisms through which California residents may exercise these access, deletion, correction, and opt-out rights.
California residents operating under these terms are authorized to exercise statutory rights to know what personal information Twilio collects and uses, request deletion or correction of personal information, and opt out of sale or sharing of personal data without facing discriminatory treatment.
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