T-Mobile · T-Mobile Terms and Conditions

Acceptable Use Policy and Network Management

Medium severity
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What it is

T-Mobile can slow down your data speeds during busy periods once you've used a certain amount of data each month, and can terminate your account entirely if they decide your usage is harming their network — even if you're on an 'unlimited' plan.

Consumer impact (what this means for users)

Even on unlimited plans, T-Mobile can slow your data speeds to unusable levels during busy periods, and customers whose usage T-Mobile deems excessive can be terminated — meaning the unlimited data advertised in T-Mobile's marketing materials comes with significant contractual exceptions.

Cross-platform context

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Why it matters (compliance & risk perspective)

This clause explains why 'unlimited' T-Mobile data plans are not truly unlimited — your speeds can be throttled during congestion, and extreme usage can result in termination, which is material information for customers who depend on consistent high-speed data access.

View original clause language
T-Mobile may take action to manage our network and optimize the experience of all customers, including temporarily reducing data speeds for customers who have used a specified amount of data during a billing cycle when the network is congested. We may also suspend or terminate the Service of any customer whose usage patterns cause harm to T-Mobile's network or other customers.

Institutional analysis (Compliance & legal intelligence)

REGULATORY FRAMEWORK: Network management and throttling practices are governed by the FCC's Open Internet rules, which were reinstated under Title II classification in 2024 (FCC-24-52). The FCC's transparency rules require clear disclosure of throttling practices at point of sale and in service descriptions. The FTC Act Section 5 applies to deceptive advertising of 'unlimited' data plans subject to undisclosed throttling — the FTC's 2019 enforcement action against AT&T Mobility LLC (FTC v. AT&T Mobility LLC, No. 3:14-cv-04785) established that throttling customers on unlimited plans without adequate disclosure violates Section 5. T-Mobile paid $48 million in 2020 to resolve FTC/FCC data throttling disclosure claims.

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Applicable agencies

  • FTC
    The FTC has enforcement authority over deceptive 'unlimited' data advertising where throttling practices materially contradict the advertised service, as established in FTC v. AT&T Mobility LLC.
    File a complaint →
  • State AG
    State Attorneys General in California and Washington have authority to enforce state net neutrality laws and investigate throttling practices that may violate state consumer protection statutes.
    File a complaint →

Provision details

Document information
Document
T-Mobile Terms and Conditions
Entity
T-Mobile
Document last updated
April 29, 2026
Tracking information
First tracked
April 28, 2026
Last verified
April 28, 2026
Record ID
CA-P-003782
Document ID
CA-D-00341
Evidence Provenance
Source URL
Wayback Machine
SHA-256
98db1fd968afa3399d7c67560a94447be5706575405c1515fcb347cfa9bec3f7
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: T-Mobile | Document: T-Mobile Terms and Conditions | Record: CA-P-003782
Captured: 2026-04-28 06:04:53 UTC | SHA-256: 98db1fd968afa339…
URL: https://conductatlas.com/platform/t-mobile/t-mobile-terms-and-conditions/acceptable-use-policy-and-network-management/
Accessed: May 2, 2026
Classification
Severity
Medium
Categories

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