T-Mobile · T-Mobile Terms and Conditions

CPNI and Advertising Data Use

High severity
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What it is

T-Mobile can use information about your calls, texts, and location — data collected as part of providing your wireless service — to target you with ads from T-Mobile and outside companies, unless you specifically opt out.

Consumer impact (what this means for users)

Your location data, call records, and network usage patterns may be shared with third-party advertisers through T-Mobile's Advertising Solutions program by default, meaning T-Mobile is monetizing your most sensitive personal data unless you visit account settings or call customer service to opt out.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Opt Out of Arbitration
    Visit t-mobile.com/privacy or log in to My T-Mobile and navigate to Privacy Settings to opt out of T-Mobile Advertising Solutions and CPNI-based data sharing with third parties. You can also call 1-800-937-8997 to opt out by phone.

Cross-platform context

See how other platforms handle CPNI and Advertising Data Use and similar clauses.

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Why it matters (compliance & risk perspective)

Location data and call records are among the most sensitive categories of personal information, and this clause allows T-Mobile to monetize that data through its advertising business by default, unless you take active steps to opt out.

View original clause language
T-Mobile may use and share Customer Proprietary Network Information (CPNI) and other data about your use of T-Mobile's services, including location data, for purposes including marketing T-Mobile's products and services and those of third parties, subject to your right to opt out. T-Mobile's Advertising Solutions program uses data derived from your network usage, including location, to serve targeted advertisements.

Institutional analysis (Compliance & legal intelligence)

REGULATORY FRAMEWORK: This provision directly implicates FCC CPNI regulations under 47 U.S.C. §222 and 47 C.F.R. Part 64, Subpart U, which require opt-in consent for sharing CPNI with third parties for marketing purposes unrelated to the service provided. The FCC's 2024 proposed rulemaking on location data sharing (FCC-24-18) creates heightened scrutiny of carrier data monetization. CCPA (Cal. Civ. Code §1798.100 et seq.) requires disclosure of data sale and the right to opt out under §1798.120. The FTC Act Section 5 applies to deceptive omissions about data monetization scope. Location data practices also engage the Electronic Communications Privacy Act (18 U.S.C. §2702). Primary enforcement: FCC Enforcement Bureau, California AG, FTC.

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Applicable agencies

  • FTC
    The FTC has jurisdiction over deceptive or unfair data monetization practices under FTC Act Section 5, including inadequate disclosure of location data sharing with advertising partners.
    File a complaint →
  • State AG
    California AG has enforcement authority under CCPA §1798.155 to investigate T-Mobile's location data sharing practices and the adequacy of opt-out mechanisms for California residents.
    File a complaint →

Provision details

Document information
Document
T-Mobile Terms and Conditions
Entity
T-Mobile
Document last updated
April 29, 2026
Tracking information
First tracked
April 28, 2026
Last verified
April 28, 2026
Record ID
CA-P-003778
Document ID
CA-D-00341
Evidence Provenance
Source URL
Wayback Machine
SHA-256
98db1fd968afa3399d7c67560a94447be5706575405c1515fcb347cfa9bec3f7
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: T-Mobile | Document: T-Mobile Terms and Conditions | Record: CA-P-003778
Captured: 2026-04-28 06:04:53 UTC | SHA-256: 98db1fd968afa339…
URL: https://conductatlas.com/platform/t-mobile/t-mobile-terms-and-conditions/cpni-and-advertising-data-use/
Accessed: May 2, 2026
Classification
Severity
High
Categories

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