T-Mobile · T-Mobile Privacy Policy · View original document ↗

Customer Proprietary Network Information (CPNI) Use and Disclosure

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Document Record

What it is

T-Mobile collects your call records, data usage patterns, and network activity as CPNI — information protected under federal telecommunications law — and may use and share it subject to specific legal requirements and your consent rights.

This analysis describes what T-Mobile's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

CPNI includes sensitive details about who you call, when, and for how long, and is federally protected; consumers have rights to restrict its use for marketing and to be notified of unauthorized disclosures.

Consumer impact (what this means for users)

T-Mobile collects extensive personal data including precise geolocation, network browsing activity, CPNI, biometric data, and financial information, and uses it for targeted advertising as well as sharing with affiliates, partners, and third-party data brokers. Consumers' data may be sold or shared in ways that affect their privacy and financial profile, and some data sharing persists even after account cancellation due to legal retention obligations. You can opt out of T-Mobile's Advertising & Analytics program and request deletion of your personal data by visiting https://www.t-mobile.com/privacy-center.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Opt Out of Arbitration
    Call T-Mobile customer service at 1-800-937-8997 and request to restrict the use of your CPNI for marketing purposes. You may also be able to manage this through your online account settings.

Cross-platform context

See how other platforms handle Customer Proprietary Network Information (CPNI) Use and Disclosure and similar clauses.

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ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

CPNI obligations arise under 47 U.S.C. § 222 and FCC regulations (47 C.F.R. Part 64); compliance teams should verify that T-Mobile's CPNI opt-out mechanisms, annual certification, and breach notification procedures meet current FCC requirements including the 2023 updated data breach rules.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    The FTC has concurrent jurisdiction over telecommunications privacy practices and unfair or deceptive acts related to customer data.
    File a complaint →

Provision details

Document information
Document
T-Mobile Privacy Policy
Entity
T-Mobile
Document last updated
May 5, 2026
Tracking information
First tracked
March 20, 2026
Last verified
March 20, 2026
Record ID
CA-P-00342001
Document ID
CA-D-00342
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
b0f88f98f607a41544fc334cad1837b1c4e29bf8b14eab00e4e806c00535a6ca
Analysis generated
March 20, 2026 04:06 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: T-Mobile
Document: T-Mobile Privacy Policy
Record ID: CA-P-00342001
Captured: 2026-03-20 04:06:50 UTC
SHA-256: b0f88f98f607a415…
URL: https://conductatlas.com/platform/t-mobile/t-mobile-privacy-policy/customer-proprietary-network-information-cpni-use-and-disclosure/
Accessed: June 10, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does T-Mobile's Customer Proprietary Network Information (CPNI) Use and Disclosure clause do?

CPNI includes sensitive details about who you call, when, and for how long, and is federally protected; consumers have rights to restrict its use for marketing and to be notified of unauthorized disclosures.

Is ConductAtlas affiliated with T-Mobile?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by T-Mobile.