Provision record
T-Mobile · T-Mobile Privacy Policy · View original document ↗

Customer Proprietary Network Information (CPNI) Use and Disclosure

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Document Record

What it is

T-Mobile collects your call records, data usage patterns, and network activity as CPNI — information protected under federal telecommunications law — and may use and share it subject to specific legal requirements and your consent rights.

This analysis describes what T-Mobile's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

CPNI includes sensitive details about who you call, when, and for how long, and is federally protected; consumers have rights to restrict its use for marketing and to be notified of unauthorized disclosures.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Opt Out of Arbitration
    Call T-Mobile customer service at 1-800-937-8997 and request to restrict the use of your CPNI for marketing purposes. You may also be able to manage this through your online account settings.

Cross-platform context

See how other platforms handle Customer Proprietary Network Information (CPNI) Use and Disclosure and similar clauses.

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ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

CPNI obligations arise under 47 U.S.C.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →

Provision details

Document information
Document
T-Mobile Privacy Policy
Entity
T-Mobile
Document last updated
May 5, 2026
Tracking information
First tracked
March 20, 2026
Last verified
March 20, 2026
Record ID
CA-P-00342001
Document ID
CA-D-00342
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
b0f88f98f607a41544fc334cad1837b1c4e29bf8b14eab00e4e806c00535a6ca
Analysis generated
March 20, 2026 04:06 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: T-Mobile
Document: T-Mobile Privacy Policy
Record ID: CA-P-00342001
Captured: 2026-03-20 04:06:50 UTC
SHA-256: b0f88f98f607a415…
URL: https://conductatlas.com/platform/t-mobile/t-mobile-privacy-policy/customer-proprietary-network-information-cpni-use-and-disclosure/
Accessed: Sept. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does T-Mobile's Customer Proprietary Network Information (CPNI) Use and Disclosure clause do?

CPNI includes sensitive details about who you call, when, and for how long, and is federally protected; consumers have rights to restrict its use for marketing and to be notified of unauthorized disclosures.

Is ConductAtlas affiliated with T-Mobile?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by T-Mobile.